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rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to nbinont

Re: [rCable] Waiting on Provisioning

Sort of.

Because disconnections take 5 days to occur, if there is no modem issue to deal with, our order is accepted after the disconnection is seen but before it's processed, and so there is often no downtime. However, when the modem being used with us is still active, it isn't released until the day after the actual disconnect date, we then do our confirmation saying "hey it's released now", and Rogers generally would be quick on them, ie under a day, but recently because of the time of year (or whatever the reason is), these confirmations are taking 2 days now.

nbinont

join:2011-03-13
kudos:2
Thanks. That certainly makes things clearer for me.


Steveo

@rogers.com
reply to rocca
I just hope it won't take a week or two to resolve


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
said by Anon80:

I just hope it won't take a week or two to resolve

No, generally 10.x issues are pretty quick - just taking an extra day or two currently.