Selected ISP Support → DSL Extreme > [DSL] Still can't upgrade to 6mbit

[DSL] Still can't upgrade to 6mbit

I wish DSLExtreme and AT&T could communicate better, I had a great 6mbit connection a few years ago and had my DSL moved to my other phone line and they dropped me to 3mbit and then told me that nobody in my area has 6mbit and I never had it either. Seems kinda funny that I personally know of 4 people on my block who's drops come off the same main cable behind my house who have 6mbit DSL with AT&T. I think AT&T is randomly limiting people who subscribe to DSLExtreme and other companies in order to gain subscribers. Nobody on this block who has DSLExtreme has more than 3mbit. According to the AT&T guy who was up on the pole down the street the other day, they changed a bunch of the main phone cables in this neighborhood over the past few years and got rid of the many duplexers which were in use to put several people on the same pairs connected to the CO. My DSL line is my fax line, for years my fax service has sucked, constantly dropping connection, corrupting documents etc. It has been great for about 2 years now. I called AT&T the other day and they said they will give me 6mbit service. I don't want to be with AT&T because they are crooks. They continues charging me for DSL 6 months after I was already with DSLExtreme and I went through hell to get a refund for that.

Without your account info, I don't know the whole story so I can't really say anything one way or the other; if you'd like, feel free to send me an IM with your account info and I can look into it a bit more for you.

Ok, I've gone over everything, including reviewing line readings in your ticket history... and to be perfectly blunt, it's not anything that AT&T's doing. Your line conditions unfortunately are too poor physically (too old, too long, cable gauge not good enough) to sustain a steady 6Mbps connection.

Right now, your line physically could handle about... 4.4Mbps or so, max, using traditional ADSL technology. Which is technically within the range of the 3.0-6.0Mbps package, but would run into trouble if we ran it at 6Mbps - in fact, we ran into such quite frequently a number of years back, when we had to downgrade your 6.0 line down to 3.0 for stability.

Sure, AT&T can sell you a 6Mbps package - and as long as you're getting anything over 3.0, you're technically within speed bracket. So they'd charge you for a 6Mbps connection, but in all likelihood you'd probably only get about 4Mbps, and with intermittency on the line to boot.

Your area DOES qualify for Fusion, so you may want to consider such. Fusion takes advantage of ADSL2+ tones, which can grant you additional speed over what you're able to get with traditional ADSL. Fusion also offers us a bit more fine-tuning with regards to adjusting sync levels, which can help us maximize the amount of speed you get, rather than being stuck with the traditional speed tiers like 3.0, 6.0, etc. In your case, I'd predict a Fusion circuit should be able to get you at least 4Mbps steady, and quite possibly more depending on how many of the ADSL2+ tones carry through - I can't guarantee anything, but 6Mbps (or close to it) would be much more feasible on a Fusion circuit than what we can offer through AT&T.