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RichInCT

@comcast.net

[Cable Card] Cablecard Hell

I'm trying to do a self install cablecard to my Tivo Premier Series 4. The first card got Con: Yes, but Val: ? 0x046. They tried to pair the card with my Tivo several times. They determined it was a bad card. I exchanged it for a different card. The second card again got Con: Yes, but Val: ? 0x000. They now think the second card is bad too. They say it's pairing to my Tivo fine, but not validating the card to decode channels.
Tomorrow I will exchange it for a 3rd card. I suspect that it is probably not the card. I mean, two bad cards in a row? My friend said it took 4 cards before they found a good one for him. His tech said it's normal for the cards to be bad. That just doesn't make sense to me. They want to roll a truck - which I dread. I hate having to wait around for hours for them to determine the problem is elsewhere - or it may cost me money for the service call.

Is it really normal for new CableCards to be bad?

Should I keep exchanging cards?

Any ideas where the problem may lie?

I'm about to just scrap the idea of going back to Cable.

Thanks,
Rich



gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4

yes its very normal to go through several cards to get a good one, by either the card being ol, broke, or just a pairing issue.

let the tech deal with it.

again, either the cards bad, or its a backend issue.
--
I'm better than you!



gwtx

@comcast.net

For Comcast here in Chattanooga, my record is 2 out of 11 cards works correctly, Comcast pulls these cards out of their two-way boxes, and leaves them as two way cards, If it fails on loading a new firmware update, this is a good indicator here, generally a tech has to call and get these converted to work correctly. Call a tech out for a service call here is generally a crap shoot. The techs are allowed one new cable card per week, which may or may not work, or is even configured as a one-way card.

I have taken to getting 2-5 cards at a time, trying one at a time to see which one works, then returning the rest. Only problem with that is, while I make only one trip, Comcast will start charging a separate outlet fee for each card, usually $8.95 a month while these card are out.



RichInCT

@mycingular.net

Wouldn't the service centers be aware of the cards having to be programned differently for non cable box use?

If the third card doesn't work I think I'll just stick with OTA. I really don't want to take time off or kill an evening waiting for a service tech to show up to determine the problem is on their end.



gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4
reply to gwtx

comcast does not, and cannot pull them out of the two way boxes. that is simply incorrect info you are passing on.
--
I'm better than you!