vincom
join:2009-03-06
Bolton, ON
kudos:1 | reply to gotak
[Prices] Re: Rogers HighSpeed: Stop The Ridiculous Price Hikes said by gotak:said by Samgee:How is TPIA not an option? I pay $45 a month for 35/3 unlimited with other bonuses as well. I've had one day of downtime in over 2 years. My direct Rogers connection prior to that had far more issues.
There are plenty of people with more than 1 day of downtime right now on the TekSavvy forum. It's a cluster F in TekSavvy land right now. So much so their phone line exploded and you have to wait hours for a person. So that's why I am back with Rogers. It just wasn't working anymore the connection to TekSavvy. That and it turns out they do offer a cheaper than TekSavvy price plan for 35/3 300 gigs. It was a no brainer at that point since it's a no contract plan. I can leave for one of the 3rd party at anytime. tsi has over 200k customers, so how much is many,
how many rogers customers have issues.....oh yeah, they don't even know this site exists so we'll never know |
|
 StewyPremium
join:2007-12-12
Kitchener, ON | said by vincom:how many rogers customers have issues..... I monitor the #rogers and other feeds and there are alot of problems being reported. Most customers may not know that their internet is going up/down unless they steam for longer times ect... so most of them don't even know or are aware of it.
Also some feeds are saying that there's a 2-3hr wait times to get through so how many are also abandoning support calls. So if there's that much of a wait time that means there's a serious problem that they are not reporting. |
|
|
|
 your moderator at work
 hidden : Personal attacks
|
vincom
join:2009-03-06
Bolton, ON
kudos:1 | reply to Stewy
[Prices] Re: Rogers HighSpeed: Stop The Ridiculous Price Hikes said by Stewy:said by vincom:how many rogers customers have issues..... I monitor the #rogers and other feeds and there are alot of problems being reported. Most customers may not know that their internet is going up/down unless they steam for longer times ect... so most of them don't even know or are aware of it. Also some feeds are saying that there's a 2-3hr wait times to get through so how many are also abandoning support calls. So if there's that much of a wait time that means there's a serious problem that they are not reporting. Funny story, my brother has rogers internet and tv, I ask what speed does he pay for as he complains about the prices, he says he cant remember but it seems to work ok, all he does is web browsing for a couple of hrs a day and wouldn't know what speedtest.net is or what ping would mean, I bring up tsi or start and he has no interest in moving to non-incumbent company.
with customers like this that is how and why robelus can get away with what they do |
|
StewyPremium
join:2007-12-12
Kitchener, ON | reply to elitefx
I'm with rogers and would like to move but dread the phone call, if only you could call the TPIA and have internet ported like your mobile phone and not do the call that would make the switch so much easier.
The other thing I truly hate about rogers is the ability to easily buy and get services online but the total lack of ability to cancel services or plans online. |
|
| reply to Stewy
said by Stewy:said by vincom:how many rogers customers have issues..... I monitor the #rogers and other feeds and there are alot of problems being reported. Most customers may not know that their internet is going up/down unless they steam for longer times ect... so most of them don't even know or are aware of it. Also some feeds are saying that there's a 2-3hr wait times to get through so how many are also abandoning support calls. So if there's that much of a wait time that means there's a serious problem that they are not reporting. Not to defend Rogers but I have called support 3 times in the last 3 days (at night around 8pm) and got through to both tech support and billing in under 5 minutes. More like 2 minutes. One of those times it said they were experiencing "higher than average call volumes" and it took about 5 minutes. YYMV. |
|
 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:11 | If you go to Cable TV support, it takes 5 minutes to get through the damned menus and recordings and then you get to press 0 and you get some live body.
Don't know what getting through to internet support is like any more! |
|
| reply to magnum
said by magnum :Not to defend Rogers but I have called support 3 times in the last 3 days (at night around 8pm) and got through to both tech support and billing in under 5 minutes. but you still HAD to call them -- 3 times in 3 days -- isn't that shady? |
|
| said by bdoyledimou:said by magnum :Not to defend Rogers but I have called support 3 times in the last 3 days (at night around 8pm) and got through to both tech support and billing in under 5 minutes. but you still HAD to call them -- 3 times in 3 days -- isn't that shady? #1 Tech Call: What happened to speed boost? My 10Mbps grandfathered Express used to give me 18Mbps burst - now it never gets above 10.86Mbps.
#2 Sales Call: Decide to bite the bullet and switch to the current Express which gets you 25Mbps/2Mbps. Very happy, consistently getting around 40Mbps down/2.18Mbps up with initial burst to 100Mbps and sometimes as much as 70Mbps sustained at certain times of day!
#3 Sales Call to Loyalty Dept: Rogers guy just happened to come to the door the very next night offering 20% discount for long time customers (see other thread). Don't trust anyone at the door thanks to the water heater scammers so called in and got the discount. 20% off cable + 1 free box, 15% off internet + free modem for 12 months, no contract. This is not an advertised deal, it's "targeted" I assume to keep long term customers like me from switching to Fibe.
So, no it isn't shady that I had to call in 3 times. And at the end of it I'm pay significantly less for a lot more Internet speed!
Magnum |
|
|
your moderator at work
hidden : Off topic
hidden : Off topic
|
