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henryswanson

join:2013-09-08
Guelph, ON

Guelph Internet Is Back Up!

Hi folks,

I was without cable internet in Guelph since late Thursday, and today as of 12:30pm it's back up for me.

I just thought I would post, and anybody else from the area can post if they are back up, or still down.

Remember to power down your modem for 5 minutes and try again before posting.

Thank you TSI and everybody on the forums for helping out during this fiasco!


matazar

join:2011-09-20
I'm back up as well. N1H area.

My connection died sometime between 03:00 - 08:00 Friday morning. It was DCHP issues. Connection Uptime: 1:02:00.

Ontarionet

join:2005-07-05
Guelph, ON
reply to henryswanson
Up as well. Thanks, Teksavvy.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to henryswanson
great

flea001

join:2013-09-08
Guelph, ON
reply to henryswanson
Hi All,

As of this morning I was still not up and running. Been out since Friday and the cable modem is still showing the same symptoms.

I'm in the N1H area as well.

I have a post in the direct forum going -- I will follow up through there first. Otherwise, how can I go about arranging a call back to trouble-shoot? I have VOIP with Vonage (was just about to switch to Teksavvy's unlimited plan). Unfortunately, my cell plan wouldn't support the amount of time needed to sit on hold waiting for a rep without eating all my monthly minutes.

Thanks

Etheric

join:2007-04-16
Guelph, ON
kudos:1
I'm still down since early Friday morning as well, but in the N1E area.

Since I also use VOIP for my home phone, I've had to resort to asking a neighbor to borrow his wireless so I could call tech support.


matazar

join:2011-09-20

1 edit
I had this porblem too. I ended up putting my cellphone in the window (only place I could get reception in the apartment) and was able to post on the Direct forum for support using tethering.

jseddon004

join:2013-09-09
Guelph, ON
reply to henryswanson
N1K is still down as of 6:00 am this morning. I'm at work now so can't check but will when I get home. That's promising news that Guelph connections are coming back online slowly.

Etheric

join:2007-04-16
Guelph, ON
kudos:1
reply to flea001
I am finally back online! Many thanks to tech support for their assistance.

For anyone else in Guelph who is still down, try: unplugging all 3 cables from the modem and leaving it off for at least 5 minutes. Then only attach the coaxial and power and wait until the modem is online. Finally attach a turned off computer which is set to obtain an IP dynamically and turn it on. Good luck!

flea001

join:2013-09-08
Guelph, ON
Good to hear! Thanks for the modem advice -- I'll give this a shot after work.

Cheers

jseddon004

join:2013-09-09
Guelph, ON
reply to jseddon004
Hey guys,

I just got home and can confirm that my internet in Guelph (N1K) is currently back up and running.

flea001

join:2013-09-08
Guelph, ON
Checked as well and I've been up and running and online for a few hours (N1H).

Phew!