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BTC Kevin
join:2011-10-01
Nepean, ON

BTC Kevin to TSI Marc

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to TSI Marc

Re: [Cable] Connection issues wait times unacceptable unless...

What needs to happen in industry regulations.

The suppliers need to present clients with offered time slots to book.

Then once a supplier books that time slot. The supplier is allowed to charge/collect booking fee.

Which they are required to complete at that designated time or with in X number of days. Once complete on time the remainder of the activation fee is paid.

If they fail to do so in time. The remaining portion of activation is levied a late delivery charge. and they get less money. and if they don't do it with in the X number of days. the entire fee is waived + additional failure to deliver.

We need a established process, with fiscal gain/losses associated to good or poor behaviour on part of suppliers.

Self management, and unregulated responsibility of time management obviously doesn't seem to be working.