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slaponte

join:2007-05-16
Miami, FL

[Internet] Customer for 6 weeks, extremely frustrated.

Shopping for other options as off today.

- This is the fastest Internet I have had, WHEN is up. Unfortunately, it is a daily dose of reboot modems and wait and see. Techs have been out to my house 4 times, change a plug here or there, and go away. The next day, same intermittent service.

- Most of the HD channels come up with "not available at this time, try later".

- The DVR box reboots itself at random. As much as 3 times in 1/2 hour. Exchanged original box, second one has same issue.

Like I say, when is up, is a dream. Unfortunately, is not up much.



Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House

So you are having internet issues , as well as channel issues? Please open up a Direct Forums Thread and post your issue , and please include your Modem's MAC Address so BHNTechXpert can pull up your information and get this resolved for you.
»Bright House Networks Direct
--
Taft CA Bright House Customer Since 2003 Lightning 60/5 Motorola SB6141



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to slaponte

Slaponte I really want to fix this for you but as Tim said will need account specific info which must go in our direct forums.....waiting on your post there.