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RizzleQ
Cunningham's Law Enthusiast
Premium Member
join:2006-01-12
Windsor, ON

RizzleQ to xcites

Premium Member

to xcites

Re: [DSL] Wow, are you serious with this customer support?

+1 The more not-so-tech-savvy people sign up with TSI, the longer each call will essentially be with tech support. It just makes sense.

RLBL
join:2012-11-26
Gloucester, ON

RLBL

Member

said by RizzleQ:

+1 The more not-so-tech-savvy people sign up with TSI, the longer each call will essentially be with tech support. It just makes sense.

Smug attitudes. -1

This implies that not-so-tech-savvy people (i.e. the majority of customers) should not be signing up, thus keeping the business with the incumbents... which accomplishes what really?

Quake110
Premium Member
join:2003-12-20
Ottawa, ON

Quake110

Premium Member

said by RLBL:

h-savvy people (i.e. the majority of customers) should not be signing up, thus keeping the business with the incumbents... which accomplishes what really?

+1, TekSavvy has gone mainstream now so the regular customer doesn't care about if it's Bell's or Rogers' fault, all they want is their service working and since they're paying TekSavvy, the latter is at fault.

The problem is that TekSsavvy doesn't control the last end of the infrastructure, leaving it to the mercy of the incumbent.