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BlakePaulson

join:2008-08-06
Alexandria, MN
Reviews:
·T-Mobile US
·Charter

Centurylink Business (and BS "verbal" 3 year contracts.)

I work out of an office building and while I don't have centurylink (dropped after a month because charter entered the building and for the same price I get 50/5 internet compared to 10/768kbps... no brainer.)

The thing is, a lot of people who are trying to switch to charter are being told that they are in 3 year contracts, however no one ever signed a contract, no one was told they were entering into a 3 year contract, and centurylink is being rather idiotic about the ordeal.

Is the reason centurylink puts businesses into 3 year contracts because they know they can't compete and will eventually lose when competition surfaces? Currently 3 businesses in my building are dealing with the 3 year contract BS.

Charter doesn't do contracts where we are at but anytime I make any changes I get an email and have to go in and "digitally" sign the document agreeing to the changes. According to the three businesses, they were never informed they were entering into contracts, and one business said that they had verbal confirmation of a contract (how would that hold up in court?)

Why is centurylink so shady about contracts? I mean most companies for business will try to get contracts but at least they are up front or mention it somewhere, I don't even see any mention on centurylink's business site (not that they tell you much on the site, it's all just call in to find out crap.)

/rant over



BP0911

@rystec.com

Re: Centurylink Business (and BS "verbal" 3 year contr

Actually, business contracts are quite common and I would assume that one was signed in order for you to receive service.

We have our customers sign minimum 1-year because of the cost of turning up service and equipment.

"*** Speeds may vary by location. Requires a 36-month term agreement. "

»www.centurylink.com/small-busine···connect/


davidtheweb

join:2011-01-29
Salt Lake City, UT
reply to BlakePaulson

I realize the post is a little older, but when they present the warning of a 3 year contract, do none of the businesses have any record of having entered into such a contract as part of the sign-up process?

And thread-jacking a bit, but if you have a consumer line that is shaky (goes in and out) and they offer to upgrade you to a business line in order to stabilize it, if it does stabilize things, then since the line going from your jack to the first network node is still the same, do they just change DSLAMs? Or what happens? (of course, if the line is still just as bad, then you've been sold a service that didn't exist.)


mrhoogles

join:2012-03-02
Ames, IA

i wish i could "like" comments here.


CharterTech

join:2012-08-06
reply to BlakePaulson

Simple solution here have those business contact CenturyLink and state they want to cancel service and when they advise any ETFs or contract brake fees they need to nicely state:

- I was never advised or aware of entering into any contracts.
- You have 30 days to please provide me via mail the signed copies of what I agreed to and supposedly sign please for verifying purposes.
- Lastly, ask the operator for their first name and employee ID number and advise them you are documenting this call so in 30 days if nothing arrives in the mail you are assuming there is no contract. Call back on day 31 if nothing arrives and cancel service.
- Really helps if you have a smart phone with an app or something to record the calls to them, because believe me they will only bring to court what makes them look good you will need the whole picture.

Hope this helps.


davidtheweb

join:2011-01-29
Salt Lake City, UT

Extremely elegant solution! You *might* want to get the operator's manager's name as well.