Callbacks from TekSavvy
So last week, I believe it was Tuesday, I woke up and found I had no internet. Was getting a 169.x.x.x address, so for whatever reason I was no longer getting a DHCP address. Opened a ticket, was pretty unhappy since I was aware of people going weeks without service with this exact issue.
Anyway, I left home around noon, came back from work around midnight and had internet service. Was profoundly shocked, as it was the 4th time I had this issue and every time it was minimum 72hours before I was back. Reported I was back online, ticket with Rogers was kept open I believe.
Got a call back Monday (guess Rogers replied then or over the weekend) from someone asking if I was online and happy with the service. This is probably the first time I have had a call back after an issue. 5 days after the issue was actually resolved isn't the greatest turnaround time for asking if everything was good, but perhaps its a sign TekSavvy is working on the call backs they promise. The ticket was created via IM with a rep. So that's pretty good initiative, calling me back instead of emailing me.
Just thought I'd say, if this is improvement on some of the stuff Marc has said they're working diligently on, then good job. Hope the improvement track continues. Hopefully I will be comfortable calling phone support again.
Well keep up the good work, Marc, I know it must be pretty frustrating with hundreds of daily complaints but I hope you TSI gets back having everything under control.