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AppleGuy
Premium
join:2013-09-08
Canada
Reviews:
·WIND Mobile
·Rogers Hi-Speed
·voip.ms
reply to justsometech

Re: [Home Phone] Home Phone ported without consent- need some he

This will be Rogers responsibility to get your number back. You need to contact the Office of the President. You do that by:
Calling 1.888.ROGERS.1
Ask CSR for a Customer Service Specialist (or ask for Retentions)
Ask CSS for their Supervisor
Ask Supervisor for Office of the President.

You'll need to go in that order, and you'll likely have to explain your issue to each representative. They need to be the ones porting it back in, since they ported it out. They have your account information already. Rogers will need to contact the people they ported out the number to, and ask for it back. It shouldn't be complex on their end.

justsometech

join:2003-05-08
h3h4h4
Thanks for the info. So got a little farther and they escalated it to an "off line group" will wait for friday and see if they have an answer.

What if i had an emergency with no phone? i happen to have a cell, not everyone does...

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
said by justsometech:

Thanks for the info. So got a little farther and they escalated it to an "off line group" will wait for friday and see if they have an answer.

What if i had an emergency with no phone? i happen to have a cell, not everyone does...

If and when it gets resolved I would demand an explanation. These things don't usually happen by accident.


AppleGuy
Premium
join:2013-09-08
Canada
Reviews:
·WIND Mobile
·Rogers Hi-Speed
·voip.ms
reply to justsometech
You can also use twitter on this fight, @RogersHelps is Rogers social media feed, but they're usually very helpful. They might be able to get connected to the right people more quickly.

Basically say something like this: My Rogers Home Phone was ported to another provider WITHOUT MY PERMISSION! Please help me!!
Expand your moderator at work

justsometech

join:2003-05-08
h3h4h4
reply to AppleGuy

Re: [Home Phone] Home Phone ported without consent- need some he

so on wednesday called the cancellation line, and explained the issue, what i didnt do was push for a supervisor, and the office of the president- that will bite me as you will see in a minute.

So they get a ticket going [one had previously not been created as the guy who initially tried to help was good at calling back, bad at given any helpful advice], they credit me some wireless minutes as we wait for the "off line" group to do their work on the ticket.
They will call in 48 hours.

Friday roles around- no call- nothing.

I call them [from work], re-explain the situation - they apologize, and as i am a pretty busy individual i tell them they can look into why the group still has the ticket open, apparently hasnt done anything [they advised it was still being worked on...] and why no one called me back, and then they can call me back today and leave a message to tell me what is going on, and they agreed to do so. I also advised on the asinine idea of me calling of bell mobility and creating a fake account to port it back over- they huffed at that one and said it was a loyalty rep who had advised that, but it should be this group that fixes it.

Get home from work, 10:30 at night and no call. Nothing. Again.

So tomorrow they are really not going to like me, and i will do as mentioned above and ensure i reach that office of the president (understanding they may not be open on the weekend but they are likely going to have a voicemail)

I havent even started thinking about what rogers can do to retain my business once this is fixed at this point- what is reasonable for an unreasonable situation?


rogersmogers

@start.ca
said by justsometech:

so on wednesday called the cancellation line, and explained the issue, what i didnt do was push for a supervisor, and the office of the president- that will bite me as you will see in a minute.

So they get a ticket going [one had previously not been created as the guy who initially tried to help was good at calling back, bad at given any helpful advice], they credit me some wireless minutes as we wait for the "off line" group to do their work on the ticket.
They will call in 48 hours.

Friday roles around- no call- nothing.

I call them [from work], re-explain the situation - they apologize, and as i am a pretty busy individual i tell them they can look into why the group still has the ticket open, apparently hasnt done anything [they advised it was still being worked on...] and why no one called me back, and then they can call me back today and leave a message to tell me what is going on, and they agreed to do so. I also advised on the asinine idea of me calling of bell mobility and creating a fake account to port it back over- they huffed at that one and said it was a loyalty rep who had advised that, but it should be this group that fixes it.

Get home from work, 10:30 at night and no call. Nothing. Again.

So tomorrow they are really not going to like me, and i will do as mentioned above and ensure i reach that office of the president (understanding they may not be open on the weekend but they are likely going to have a voicemail)

I havent even started thinking about what rogers can do to retain my business once this is fixed at this point- what is reasonable for an unreasonable situation?

Rogers isn't going to give you anything, they didn't port your number out. Also you won't speak to the OOP the CSR will put in a request and the OOP will contact you.

justsometech

join:2003-05-08
h3h4h4
its not about them porting it out- its about the cluster**** service thats been over a week of them not fixing it