dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
723
share rss forum feed


M4RKIV

@comcast.net

1 edit

[Comcast Equip] Comcast drops WTXX / "this" - then has CAE

Admittedly, my viewing habits, times and preferences are unlikely to be all that commonly encountered - but that said, comcast cable had added WTXX to my market (CT - I'm on the border in MA) back in 2009. I really enjoyed this station as it was one with 24hr actual broadcast content - no "paid programming" infomercials. I am quite often awake at the hours most folks are asleep (2:00-6:00 AM) and had found that the "this" channel ran all sorts of very enjoyable programming during those hours when virtually no other stations are broadcasting content other than paid programming. Old movies, old TV shows from the 50's & 60's - and good old TV - "Highway Patrol", "Sea Hunt", "The Outer Limits" - shows none of the other "oldies" channels ever show. Plus they have their own, unique line up of animation and children's shows, plus one of the most eclectic selections of old movies anywhere. In short, it was a "go to" channel if nothing else was watchable, and a favorite destination around 3 or 4 in the morning.
About 2 weeks ago, it disappeared from the "expanded basic" lineup. Occasional missing channels are not that unusual, so I called customer care and got a recording saying "we are aware of channel issues in your area and it is being repaired - ie: "go away".
When, after a week or so, it had not been "repaired", I went to look for it, thinking it was no longer available on my particular plan, and found it was no longer listed among the channels comcast offered at any level of subscription. A subsequent call reached a live CAE (and I have been a comcast CAE, albeit rather briefly) who said she'd look into it for me. Pu me on hold for a few minutes and came back saying: I spoke to the folks in "Service" and they said they had found that there was (and I quote) "a short-circuit that was letting through some unauthorized channels" which had been fixed and here's $20 off you next bill (to make you go away).
My major gripes are two - first of all, if you're going to lie to me, do a better job of making up a story, and second, it sorely gripes me that as the cable bill gets larger and larger, comcast has seen fit to reduce my already slim selection of decent channels by dropping one of my favorites - from among the very small group with bearably watchable content - and you feel compelled to lie to me about it. Tell me no one else watched it, tell me they raised their price, give me something believable - " undetected short circuit" my dear Aunt Fanny - I mentioned this to the CAE saying, do you expect me to believe this was a technical glitch which was allowed to go on for over 4 years?. This, of course, was the point at which she granted me the $20 to go away.
I'm wondering if anyone has ever had any luck at all complaining about dropped channels and gotten them reinstated - if so, to whom or what level do I need to complain?
This is my first post to this forum - so forgive me if I'm merely re-exploring well-travelled and hopeless territory.

Thanks in advance for any ideas about how to shame them into restoring this lost channel.



M4RKIV

@comcast.net

Re: [Cable Box] Comcast drops WTXX / "this" - then has

I'm afraid I should have posted my message, above, to the "Content" forum rather than "Cable Box", but I didn't understand the intent of the original choice selection.

Moderator - please feel free to move the preceding to the appropriate forum heading.

Thanks,
M4RKIV


dandelion
Premium,MVM
join:2003-04-29
Germantown, TN
kudos:5
reply to M4RKIV
Aww.. that is a shame. I hunt for those non-info channels also, they are becoming less and less.


Doofus

@rcn.com
reply to M4RKIV
They're required to give 30 day notice of channel drops, did they do that? No you can't shame a cable company to bring the channel back especially one that is 100 miles away.

awasser1

join:2004-03-30
Bloomfield, CT
reply to M4RKIV
it is also an "LP" lower power channel. now in Springfield, MA. it used to be in Waterbury, CT and was the CW channel until 2010. So I can see Comcast not obligated to put a low power channel in the lineup.


Caddyroger
Premium
join:2001-06-11
To the west

1 edit
reply to M4RKIV
We had a channel here that showed the oldies sea hunt high way patrol. They removed it or the company stopped broadcasting it about 2 years ago. I miss that channel. I looked around and it was This tv
--
Caddy


M4RKIV

@comcast.net
reply to Doofus
There was no notification of which I was aware. They generally announce with great fanfare whenever they add some new content venue (usually in their pay-per-view or other "premium" areas) but to the best of my knowledge, there was no announcement of them dropping this station - they just silently pulled it in the middle of the night, it was about 2:00, I believe - and then, they try to fob me off with a pathetically implausible excuse.

If you wonder why no one trusts corporations any further than they could kick them - it's precisely because this sort of nonsense is considered S.O.P. and not even out of the ordinary at all. It's not bad enough that they behave like modern robber-barons, they even go so far as to insult their customers even as they pick their pockets.


M4RKIV

@comcast.net
reply to awasser1
Very Interesting information, that - and it doesn't make me feel any more kindly disposed towards comcast & their policies - particularly since I live in Springfield and I thought that there was some sort of mandate that cable providers must carry "Local" channels. I checked broadcast station availability via TV Guide on-line last night and "this" was not listed among the broadcast channels in Springfield (unless, somehow, I may have missed it - I'll look again). Do you happen to know what station number "this" broadcasts on in Springfield? I've been thinking of investigating what's available for free over the air lately anyway. It will require a compatible antenna setup, but I'm using an HD 24" TV as my computer monitor, so at least it wouldn't require acquiring a new TV or an analog-to-digital decoder to do some experimentation.

rody_44
Premium
join:2004-02-20
Quakertown, PA
Reviews:
·Comcast

2 edits
Just because its available OTA doesnt mean its a must carry. In fact other than a local PBS you can probably assume no station is a must carry. Abc, Nbc, Cbs, Fox, all of them and none of them are must carries. You can feel free to investigate whats available free OTA but when it comes to whats available via a closed cable system there is no relation between the two. In other words if your watching a station that is paying any broadcast fees at all its probably not a must carry station. If your watching a station thats broadcasting your local highschools football game and your local high schools graduation. Thats probably a must carry.

As far as giving notice when they drop a station. Yes they do give notice. But if comcast was never supposed to be giving you that station to start with, no notice is given.


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:16

2 edits
reply to M4RKIV
 
Click for full size
Click for full size
WTXX looks like it officially renamed years ago, when analog OTA was dropped. It became WCCT-DT2. »en.wikipedia.org/wiki/WTXX-TV

Have you tried contacting them? »hartford.thistv.com/

BTW, also check channel 942.

Then again, if you're in Springfield, MA it may not be in the local coverage area for WCCT.
--
If you need help, I'm here for you. If you're wrong, expect to be called out on it. If it's important, have a back up or two. Don't complain in public if you don't want an answer...


doofus

@rcn.com
reply to M4RKIV
were you watching the channel thru a cable box? Comcast encrypts all their channels now including locals. Springfield Comcast listings still shows This TV being on channel 290.

awasser1

join:2004-03-30
Bloomfield, CT
reply to M4RKIV
Digital Channel 34 was analog 12 fcc readout here : »transition.fcc.gov/fcc-bin/tvq?call=WTXX-LP