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Hannah

@acanac.net

Didnt understand their promotion

I ask Acanac for the 25$/ month promotion. Then i saw my bill charged 43.95/ month? I called and ask, they said that because I am not qualify with promotion ( I had acanac before???). Hosnestly I never hear about acanac until my friend told me. How can I had it before? If I know they charge me this much, I would rather go to other internet company which is much cheaper.

markie58

join:2009-04-24
Chateauguay, QC
Quoted from Acanacs Terms of Service.
"promo prices are only applicable once per household. Any attempt to place orders with a different name at an address previously supplied with service will also be denied. "


Hannah

@acanac.net
Then they should let me know. How can I know this address had a contract with Acanac before


Hannah

@acanac.net
reply to markie58
Then they should let me know when I order it. How could I know this address had Acanac before

markie58

join:2009-04-24
Chateauguay, QC
According to your original post they did tell you that you were not eligible , how were they to know before you ordered the situation you put yourself in if you did not read the TOS. You still have 30 days to cancel from the date you subscribed.