said by justsometech:
so on wednesday called the cancellation line, and explained the issue, what i didnt do was push for a supervisor, and the office of the president- that will bite me as you will see in a minute.
So they get a ticket going [one had previously not been created as the guy who initially tried to help was good at calling back, bad at given any helpful advice], they credit me some wireless minutes as we wait for the "off line" group to do their work on the ticket.
They will call in 48 hours.
Friday roles around- no call- nothing.
I call them [from work], re-explain the situation - they apologize, and as i am a pretty busy individual i tell them they can look into why the group still has the ticket open, apparently hasnt done anything [they advised it was still being worked on...] and why no one called me back, and then they can call me back today and leave a message to tell me what is going on, and they agreed to do so. I also advised on the asinine idea of me calling of bell mobility and creating a fake account to port it back over- they huffed at that one and said it was a loyalty rep who had advised that, but it should be this group that fixes it.
Get home from work, 10:30 at night and no call. Nothing. Again.
So tomorrow they are really not going to like me, and i will do as mentioned above and ensure i reach that office of the president (understanding they may not be open on the weekend but they are likely going to have a voicemail)
I havent even started thinking about what rogers can do to retain my business once this is fixed at this point- what is reasonable for an unreasonable situation?
Rogers isn't going to give you anything, they didn't port your number out. Also you won't speak to the OOP the CSR will put in a request and the OOP will contact you.