US Telco Support → Frontier Communications > [DSL] 44db down, 14db noise, re-provision > 1.5 MBPS Frontier

[DSL] 44db down, 14db noise, re-provision > 1.5 MBPS Frontier

Location: Springville, PA 18844

My request for re-provisioning has been turned down three times in the past by Frontier technical support. I think I understand why, but I believe they have made a mistake. They were polite but intransigent.
I have had Frontier (EPIX) ADSL for about 10 years now, operating at about 1.5 Meg download speed. I know I have about a 10000 foot line to the Lakeside landstation which I know is connected by fiber optics to the Nicholson Exchange. (I talked to the technicians when they were actually installing the fiber.)
About three years ago Frontier installed what I believe to be a DSLAM on a telephone pole about 600 ft. from my house. I believe technical support may simply be looking at a system configuration drawing and assuming I am downstream of this pole mount DSLAM. I've read that these pole mounted units are typically only fed by a T1 line which I also believe to have an inherent speed of 1.5 megabits per second.
Regardless I'm directly connected to the Lakeside landstation with the stats below.

ADSL Link Downstream Upstream
Connection Speed 1536 kbps 384 kbps
Line Attenuation 44.0 db 26.0 db
Noise Margin 13.9 db 23.0 db

In my home I have a dedicated twisted pair reserved for the DSL modem connection. And in fact I have connected the modem directly to the Telephone Network Interface (NID) and seen virtually the same line statistics. The home phones are all split from the ADSL at the Telephone Network Interface.
I have a Netgear ADSL 2+ modem I have been using now for several years and it works well over PPPoE.
Given all this, and from what I have read, my noise margin should easily allow a re-provisioning of the line to at least 4.5 megabits per second. An yes I have been paying for MAX internet service speeds for many years. In fact, in trying to negotiate with tech support I called the Frontier business offices and was told at one point there should be no reason I should not have higher speeds on my account.
I do have phone numbers for Frontier regional managers in my area.
The nearest is in Clarks Summit PA. Both a local and general manager.

But before I fired the big guns I wanted to confirm my assessment that my ADSL line could be re-provisioned to at least 4.5 megabits per second.
I would love to know what anyone thinks is the maximum reasonable speed.
Thanks!

Re: [DSL] 44db down, 14db noise, re-provision > 1.5 MBPS Frontie

i would say with them stats 2.5 mbps at the max

I called the Frontier national office today, I'm 6000 ft from the shed with the fiber connects to (CO?) and I'm trying to get something faster like the 6 mbps upgrade. I was told this was not a option, is there any hope?

Line Mode ADSL_2plus

Data Path FAST

Transceiver Information

Down Stream Path Up Stream Path

DSL Speed (Kbits/Sec) 1344 251

Margin (dB) 20.6 38.3

Line Attenuation (dB) 36.5 18.8

Transmit Power (dBm) 0.0 12.5

FEC Errors 0 0

HEC Errors 185 0

CRC Errors 450 0

Errored Seconds 431

LOS Errors 0

I'd think there's hope for both lines mentioned above. The first one should be able to hit 4-5Mbps without a problem. Yours shouldn't have a problem with 6, but that might be pushing it, if it's in good shape, although I'm wondering how long the modem has been up for, considering those errors you're hitting.

Here's the time since last reboot:
Time since last boot: 9 days, 51 hrs: 17 mins: 13 secs

Any thoughts?

Thanks for the quick reply, you're awesome!

You should be fine then for as long as the line has not lost sync, and the stats reset.

I would guess that your CO is probably capped at 1.5Meg because of congestion or the lack of backhaul, which would disqualify you for faster speed.

You could also be "behind" an old terminal stamp regarding speed qualification, therefore disqualifying you for faster speeds in records.

You could request that a tech come out and re-qualify the terminal by verifying the max rates and having the provisioning adjusted accordingly.

The above mentioned option may have to be done on a trouble ticket.

You should be fine at 3Meg but I don't think Frontier has a 4-5 Meg profile anymore.