| [MB] Slow Highspeed 25 I recently switched from HS 10 to HS 25 and I notice no difference in Download or Upload Speeds.My PC
buffers ad nauseum...As well the Shaw Speed test indicates less than 25Mbps.What am I paying for; REALLY???Urgh. |
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| Further to my posting re: slow Shaw HS 25, I noticed the time posted from Manitoba said 7:01pm...It was in fact 6:01pm...I guess MB is now on Alberta Time...Speaking of TIME....Called Shaw re: slow HS @ 5:36pm....My call back Time said 20 minutes.It's now 6:19pm....Manitoba time...And I am Still waiting for a Shaw Tech' callback!!!! Hmmmmmmmmmmmmm????...40 mins wait... |
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kevinds
join:2003-05-01
Calgary, AB
kudos:1
1 edit | Contact Shaw, have them look at your modem, confirm it actually upgraded (not looking at the account, but what the modem reports)
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Yes, I am not employed and looking for IT work. Have passport, will travel. |
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| Thanks K'...but I am still waiting...for my call back from Shaw tech  |
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stolen
join:2004-04-12
Calgary, AB
kudos:2 | reply to anon28
said by :Further to my posting re: slow Shaw HS 25, I noticed the time posted from Manitoba said 7:01pm...It was in fact 6:01pm...I guess MB is now on Alberta Time
DSL Reports defaults to CST when you're logging in anonymously (Ontario time. 6pm Manitoba time is 5 pm Alberta.  )
If you're looking for someone to complain to who actually works for shaw, you might want to try the shaw community at »community.shaw.ca/ While Shaw_Alex does hang out from time to time, since the community forums went up, we don't see much of him at all. |
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 Shaw_AlexOfficial Shaw Rep
join:2010-12-16
kudos:1 | I lurk from time to time. You guys answer most questions without me.
Regarding speed issues, check out this document »community.shaw.ca/docs/DOC-1012 and if you are still having issues let me know and we can look into it. |
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| reply to anon28
My theory is that there really is no Shaw 10 plan. I've been getting a consistent 20 down on the Shaw 10 plan since I switched to it two years ago. I think we'll see Shaw 10 disappear early next year, given that Shaw 10 and Shaw 25 are only $5 different in price and Shaw 25 has double the data limit. |
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stolen
join:2004-04-12
Calgary, AB
kudos:2 | Shaw 10 includes "speedboost" which lets you burst higher. It really shows on speedtests. If you look at your bandwidth graph on speedtest.net, or speedtest.shaw.ca, it'll show a large spike at the beginning, smoothing down to 10mb/s later on in the test.
What *has* disappeared (apparently) are the 15mb/s and 20mb/s plans, but I haven't looked at the plans recently, so that might not be new. |
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kevinds
join:2003-05-01
Calgary, AB
kudos:1 | I thought only 'high-speed' (7.5) had speedboost/powerboost
10 didn't have it?
15 is a business plan (used to be Extreme but that was ~10 years ago).
20 is gone, last price change was changed to the same price as 25, they aren't offering it anymore, and converting the current 20 customers to 25
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Yes, I am not employed and looking for IT work. Have passport, will travel. |
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| My Shaw 10 shows flat bandwidth graphs at 20, at just under Extreme on Shaw test. No spikes. |
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