US Telco Support → Frontier Communications > Re: [DSL] Low upload speeds on VDSL

Re: [DSL] Low upload speeds on VDSL

Like I said, there is STILL the potential for some form of cable trouble knocking down your upstream rate. If you started off higher, and gradually- key word "GRADUALLY", your upstream rate has dropped off, that would indicate degradation in the OSP or elsewhere.

What modem are you on? An Actiontec or a Zyxel?

But if you abruptly went down then I would still say there is some provisioning snafu going on. Every once in a while DSLAM's will catch an update that screws up custom provisioning...yours may have been caught in that...

Your 1148 upstream rate is well below the necessary provisioning for a 2Meg upload. You would see an upstream rate around 2147 or so if it was set correctly for 2Meg.

I don't disagree that you "should" have higher than 2Meg upload, it's just a question if that is even available to you regardless of what the first manager said.

Frontier RARELY "tweaks" DSLAM line profiles outside of their normal provisioning and 24/2 IS the standard for VDSL in Frontierland. I have seen them make "exceptions" but they are rare at best.

24/1 is indeed weird...I'd like to see how this turns out...

frontier ultra or ultimate, whatever its called was advertised as 25/3 in this area when the website worked(it no longer works , doesn't list any plans and says online ordering not available in this service area) the other two plans were 6/1 and 12/2.

As far as I know 24/2 is the common provisioning for the ADSL2+ bonded version of Extreme while 25/3 is the VDSL version.

To me it still looks like he is being provisioned the wrong rate for the upload. 1147 is the rate that the 24/2 bonded plans use per line. In effect being provisioned the ADSL2+ speeds for VDSL.

I'm on the Actiontec V1000W. I think the Zyxels are mostly used for ADSL2 bonded service, if I'm not mistaken.

I'm still on the hook here, though, waiting for a call, but I'll certainly keep you and everyone here apprised of what's going on. And the field manager I'm dealing with here backs up Action2's post that the 2Mbit upload is what's provisioned on bonded ADSL, not VDSL. But if you go through any customer support channels, they refuse to acknowledge they offer higher than 2Mbit upload for anyone on any plan. Something isn't right about that, considering they used to advertise 3Mbit uploads on their Ultra plan.