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dfing

@teksavvy.com

Cancellation

does anybody have a number so that I can cancel my account? I have already sent a message to billing but have not heard anything back. I want to cancel the service within the first 30 days so I am not charged.


darknestgirl

join:2008-08-11
Montreal, QC
Reviews:
·Acanac
·Videotron

When did you send them the email? if it's been more than 4 days send you user name, ticket number you have and the last 4 digit of your credit card to fergless, he should be able to help you out. I had the same problem than you last week with my vdsl connect and after 8 days, i finally receive confirmation that the auto renew was turn off thanks to fergless.

Billing only respond to email, they don't have phone support. they are probably submerge with email since i didn't receive my invoice for the cable connection i still have with them which is due today.



dfing

@teksavvy.com

thanks!


darknestgirl

join:2008-08-11
Montreal, QC

welcome