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bjrrtx

join:2009-08-19
Dallas, TX

[Networking] how to move to a new house?

We have FIOS, we are moving to a new house a few miles away and the current owners have FIOS also.

Can I take my DVR and STB's to the new location, plug them into the coax, and then call Verizon and have them switch our service to the new location?



ilikeme
I live in a van down by the river.
Premium
join:2002-08-27
Denton, TX
kudos:1

[Networking] Re: how to move to a new house?

Call Verizon before and tell them your moving. They will tell you what to do.



Dream Killer
Graveyard Shift
Premium
join:2002-08-09
Forest Hills, NY
kudos:1
reply to bjrrtx

i moved this past july and it was painless. just as you outlined in your post, if the new house has wiring and the ont, you just need to bring your stb and router. they can activate you over the phone.


McBane

join:2008-08-22
Plano, TX
reply to bjrrtx

Ditto. I moved from Plano to Murphy and called ahead of time. They made the transition pretty seamless (Except for billing of course, beware of connect or 'install' fees that shouldn't be charged if the house already has fios)


bjrrtx

join:2009-08-19
Dallas, TX
reply to bjrrtx

Another question-

When we were looking at the house the previous owner had televisions in lets say 3 rooms, and had what looked like 3 active DVR's in a closet. I checked one of the televisions and it had a set top box connected to it. I'm wondering why they would have the DVR's located in a closet PLUS have set top boxes at the televisions. Is it possible that they had to do this with older DVR's and set top boxes? Otherwise I can't explain it. Right now I have one DVR and two set top boxes and supposedly the 2 set top boxes can play recordings from the DVR so if one DVR provides enough recording capacity for us, we only need to have one DVR.


guppy_fish
Premium
join:2003-12-09
Lakeland, FL
kudos:1

Its an IR bridge, the remote won't control a DVR without line of site


nxtiak

join:2008-08-06
Redlands, CA
reply to bjrrtx

said by bjrrtx:

I'm wondering why they would have the DVR's located in a closet PLUS have set top boxes at the televisions.

They're using the STB attached to the TV to watch live tv and to play recordings stored on the DVRs in the closet.

People with big families who watch a lot of TV want to record a lot of TV, especially for shows that play at the same time. A single DVR can only record 2 channels at once.

jophan
Premium
join:2009-07-12
Jenkintown, PA
reply to bjrrtx

said by guppy_fish:

the remote won't control a DVR without line of site

The regular remote needs line of sight, but if you're using the FiOS Mobile app on a smartphone or tablet it communicates over WiFi to the router and from the router to the STB/DVR over the coax. This allows the DVR or STB to be placed out of sight.

JPL
Premium
join:2007-04-04
Downingtown, PA
kudos:3

The mobile app has the added benefit of allowing you to mess with your kids. Change channels on them while you're not even in the same room. Not that I've ever done that .


bjrrtx

join:2009-08-19
Dallas, TX
reply to bjrrtx

here is an update on our progress...

I called the day before our move and finally was able to get Verizon to agree to switch my service the next day. This phone call took a very long time, the rep tried to sell me faster internet, more TV channels, faster internet, HBO, faster internet, interior wiring protection plan, faster internet, and internet security and cloud storage. I held firm and I think I kept my original level of service. Their claims on their website about how easy it is to move with Verizon were completely untrue in my case.

I plugged the DVR into a TV the day that we moved, it could not get a signal. I called tech support and they told me to "wait a few hours". The next day still no signal so I carried the DVR and a small TV into the closet where the feed comes in and connected the feed directly to my DVR. Still no signal. I asked it to diagnose itself and it told me to check connections to the router. I was just trying to get the TV to work so I had not connected the router yet. I connected the router and got an internet connection almost immediately, now the TV gave me a 4-digit code and a phone number. I called and apparently they have to send a signal to my DVR to tell it to work in the new house. After a few minutes that worked and I had channels.

The next day I hooked up the HD STB and got the same 4-digit code. I knew the drill now so I called and got that box activated.

This house had tons of wiring everywhere, STB's at some TV's, a stack of DVR's in the closet. I wasn't going to wall-mount TV's in some of the rooms that they had so I took out the mounts and wiring. Most of these TV's had about 6 cables with RCA connectors, an HDMI cable, and an IR-blaster. One of the TV's had 2 HDMI's and a DVI cable. There is a network router in the closet too, fully wired, but none of the rooms have recepticles for any communications or A/V wiring other than what I removed at wall-mounts. The 2 living areas had DLP TV's and the owners left them, and fortunately for me those TV's had coax run to them from a big splitter. The DLP in the den was very dim and after 3 days its bulb failed completely. I found a store that sells the bulbs and $108 later the TV is back in operation and the picture looks very good.

I still have one STB to connect and activate. I have not connected the phone landline yet, I haven't found a phone jack in the house but the wiring is in place on the outside of the house.

These are only the adventures with getting the TV working. There are "issues" with other things in the house.