US Telco Support → Verizon → Verizon DSL > [speed/latency] Speed Issues..

[speed/latency] Speed Issues..

I have issues with my modem dropping speed randomly, sometimes once a day, sometimes more. It will go from 1790 kbps, to around 200 to 800 kpbs. Most of the time, a reboot of the gateway fixes the issue. Tonight, it jumped from 1790 to almost 5000 kbps, but wouldnt make a ppp internet connection, only dsl. Sometimes rebooting doesnt solve the issue. I have replaced the jack, wire from the verizon box to the jack, telephone wire from the jack to the modem. I only use wireless... What could be causing the issue??

Some questions :
do you have voice service with this ?
If yes to above is there noise on the line when you pick up phone and push a button ?
is modem loosing sync ? (DSL light flashes and modem has to resync).
since you replaced all wires i assume its outside wiring issue. modem loosing sync could be noise on line causing sync loss. What tier do you pay for ? a jump up to 5000 from 1790 is a huge jump. You made all your work is tight like jack connections ? You don't have any splices on your run to the modem right (they can be problematic) . If you hear noise on the line call voice repair report noise on line once they fix that issue DSL will fix itself. If theres no noise it could be high open on the outside line causing this or something else. If you want you can post the modem statistics when its good and when it crashes if you can.

no voice, just data.... what data would you like?

In that case...

Step one: Visit »www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I see

quote:

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news.giganews.com
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

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traceroute to 100.4.**.** (100.4.**.**), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 8 ms 8 ms 8 ms
3 ash-bb3-link.telia.net (80.91.248.158) 0 ms ash-bb3-link.telia.net (80.91.248.160) 0 ms 0 ms
4 ash-b2-link.telia.net (213.155.133.175) 0 ms ash-b2-link.telia.net (213.155.133.221) 0 ms 0 ms
5 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 3 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 3 ms 3 ms
6 B100.NRFLVA-LCR-21.verizon-gni.net (130.81.199.219) 16 ms 19 ms 19 ms
7 G2-1.NRFLVA-NRFLVABS-ERXG05.verizon-gni.net (130.81.194.161) 17 ms 16 ms G2-0.NRFLVA-NRFLVABS-ERXG05.verizon-gni.net (130.81.197.145) 17 ms
8 * * *
9 * * *
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11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

I also shared the results of a line test.

Modem Info:
Westell A90...
Speed 1790 kbps down 445 kbps up
PPPoe Connection

Margine dB 17.2 down 23.5 up
Line Attenuation dB 57.5 down 31.4 up
Transmit Power dBm 18.4 down 12.4 up

ok.. Was in process of posting and things went nuts.... was at 1790 then jumped to 4323 kbps and dropped net.. reconnected at 3358 kbps... so this might be wierd....

ORGINAL AT 1790 KBPS
traceroute to 100.4.25.40 (100.4.25.40), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 8 ms 8 ms 8 ms
3 ash-bb3-link.telia.net (80.91.248.158) 0 ms ash-bb3-link.telia.net (80.91.248.160) 0 ms 0 ms
4 ash-b2-link.telia.net (213.155.133.175) 0 ms ash-b2-link.telia.net (213.155.133.221) 0 ms 0 ms
5 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 3 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 3 ms 3 ms
6 B100.NRFLVA-LCR-21.verizon-gni.net (130.81.199.219) 16 ms 19 ms 19 ms
7 G2-1.NRFLVA-NRFLVABS-ERXG05.verizon-gni.net (130.81.194.161) 17 ms 16 ms G2-0.NRFLVA-NRFLVABS-ERXG05.verizon-gni.net (130.81.197.145) 17 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

modem stats
westel a90 all in 1 modem/router

pppoe type connection...
dsl 1790 down 445 up
margine dB 17.2 down 23.5 up
line attenuation dB 57.5 down 31.4 up
transmit power dBm 18.4 down 12.4 up

I could not do a traceroute while at 4323 kbps up 863 kbps down due to no internet connect......

Stats of modem
margin 6.5 down 11.6 up
line 56.0 down 31.4 up
transmit 19.5 down 12.4 up

NOW @ 3358 kbps down 863 up

news.giganews.com

traceroute to 100.4.**.** (100.4.**.**), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 76 ms 46 ms 76 ms
3 ash-bb3-link.telia.net (213.155.130.87) 6 ms 6 ms ash-bb4-link.telia.net (213.155.136.38) 0 ms
4 ash-b2-link.telia.net (213.155.133.183) 0 ms ash-b2-link.telia.net (213.155.133.225) 0 ms ash-b2-link.telia.net (213.155.133.189) 0 ms
5 GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms 4 ms TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms
6 B100.NRFLVA-LCR-21.verizon-gni.net (130.81.199.219) 18 ms 18 ms 17 ms
7 G2-1.NRFLVA-NRFLVABS-ERXG05.verizon-gni.net (130.81.194.161) 17 ms G2-0.NRFLVA-NRFLVABS-ERXG05.verizon-gni.net (130.81.197.145) 17 ms 17 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

modem stats
margin 6.7 down 11.9 up
line 57.3 down 31.5 up
trans 19.3 down 12.4 up

also on all 3
Line Mode is ADSL_2plus
and Data Path is FAST

Forgot the link for the line test results.. »/testhistory/1876586/0d9c5

Ok.

#1 An original or very old style NID with a spark gap and ground wire can even get spiders in it that could cause an issue. Inspect the NID first before thinking of changes or wiring.

»en.wikipedia.org/wiki/Network_in···e_device

»en.wikipedia.org/wiki/Demarcation_point

Running a good quality wire CAT5, no need for CAT6, directly to the NID for the DSL modem jack may help. That is what I had done with mine. Depending on the number of loads or amount of wire in the house could also cause issues. But if the user's signal quality is not being pulled low due to a wiring issues, it would usually indicate a problem elsewhere. Unless there was noise being picked up on the premises wiring. Wire DSL directly to the NID and install a filter there for all other in house wiring may help. There used to be available what was called a NID Filter, and I am sure you can still get them.

Ideal Connection if house wiring is an issue, or very old, and lengthy. Install a filter / splitter at the NID.

Run CAT5 directly to the NID location, and install a dedicated jack for the DSL modem.

Remove all in house wiring from the NID.

Connect piece of CAT5 from the NID to the filter / splitter input

Connect all existing phone lines to the phone side of the filter output.

Connect the new DSL CAT5 directly to the NID before the filter / splitter, or to the DSL side of the filter / splitter, depending on the device purchased.

This will take all the existing premises wiring out of the picture unless there is a short circuit or excessive load somewhere in the house.

At this point all the single filters could be removed because the DSL is filtered at the NID.

»www.homephonewiring.com/dsl.html

#2 You can test outbound to Giganews. But giganews has/had a test that will check your inbound connection from their servers to you.

I heard from another user that

quote:

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Giganews is being watched very closely because of multipart binaries, and pirated material. MP3s and Video Content. 7 years ago you could get 10-20 MP3 albums in a single day, and that was with a 15/5 fios connection. So they started providing an encrypted connection service for an added fee. I have not messed with news groups for a very long time. Now with deep packet inspection, and other enforcement, I would not even think of it. No news I want there. But there may be content that people want? They may even be checking and limiting speed from that domain. Never tested. But let me see. It looks as if reverse trace routes and speed tests are being blocked by Verizon from Giganews to my router.

Reverse Traceroute

Tool news.giganews.com

traceroute to *.*.*.*, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms
4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 40 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 28 ms
5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 41 ms 41 ms 0.ae2.RES-BB-RTR1.verizon-gni.net (152.63.34.22) 13 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * Max number of unresponsive hops reached (firewall or filter?)

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