US Cable Support → Suddenlink > Data Cap Greenville NC

Data Cap Greenville NC

Well got a notice that I hit the 250 gig data cap on 9/16.
Anyone getting warnings over several months with no enforcement action (ie overage charges)?

This still sticks in my craw. Especially since the usage is mainly streaming HD video content for my 2 year old.

Since the birth of this "normal usage", 250 gig threshold a few years ago I think normal usage has been redefined.

I'm thinking that if I am billed an overage charge I will cut services with Suddenlink to bring my bill back in line.

How many warnings have you received since the meter started back up?

Also, SL is defining 'normal usage' based on an average of a large percent of their user base. What you get once you throw out say the upper and lower 10% of bandwidth users is likely something very small and in line with their stated numbers. Not arguing for the caps, just trying to help explain.

The overage charge is $10 for a 50 gig block... I'm not sure what you could cut back on for that much unless you have, say, the movie channels.
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50/3 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

If you are streaming Netflix, you can log into your Netflix account and change a setting to reduce the picture quality. It can save a ton of bandwidth and I doubt that a 2-year-old would notice the difference.

I have logging enabled in my router and see that we flirt with 230GB just about every month. 250GB limit is fine for people that just update facebook, surf the web and read their email. Those of us that use streaming eat through data pretty quickly.

Not sure how many, this may be the first. Apparently they are notifying using a DNS redirect. Not using Suddenlink's DNS on my computer so I don't see them. My older daughter saw the notice on her laptop.

I do have room to cut services. Could live without some added on channels, convince the wife to drop the phone line…

Yeah I am hoping we just had a high streaming month. Theoretically we would have had streamed 4.5 hrs of HD content every day of the billing cycle to hit the cap. With multiple devices streaming throughout the day I suppose its not unlikely.

Well, during your warnings, you will only get a warning 1 time a month for the first three times (read, three months). The first warning is triggered through SL DNS (something I've been in contact with Pete about and changing the first time notifications has been added to possible future changes to the program). Since you have received your first warning, you can now log into your SL account, go over to the page with the meter, and you should have access to setting up different ways of notification for future use.
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50/3 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

How do you get warning if you don't use suddenlink's DNS?

I had brought that to Pete's attention and after he looked into it, they updated the FAQ website. If you don't use SL DNS, then you would see your first warning on that month's statement. At that point you can go to the meter section of your online account and change how you get warnings.

I am more surprised G'ville users being capped than I am by the cable company that is doing it. StL stats shouldn't impact G'ville one way or the other. The two are as different as a cat and a boat. As a provider with a big footprint on the East Coast the cap is all about maximum profit with minimum line maintenance required. They all do it while they pretend to be broke.

As a former SL customer, and former cable viewer, my experience, is this. It is cheaper to get a fixed phone/net telco deal for 5 years, and a negotiated 150 channel DISH TV deal for the second year, then it is to buy all from a telco or a cable company. My cost for DSL phone/net and separate SAT service is $125 month for all. I consider myself lucky as I live in a very rural area in the middle of cornfields. BTW, if I want the whopping 15/5 and TV it is only available from cable. The cost is $225 with tax.

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Mac: No windows, No Gates, Apple inside

In our area 2/3 of 400 households surveyed by myself and some computer nerds in a class at our high school are not what suddenlink states are average users. most run right close to it. others go over.
Either way Their metering here is inaccurate.
They cant even get the meter we users see to match the billing meter the call center sees. That includes days the internet is used and their meter shows nothing used that day.
I believe they are not charging users as of august knowing that.
I also believe they know the average user uses close to 250 and want the extra buck.
Yet in the poorer areas of town they share internet with neighbors and some charge their neighbors a certain share of the cost violating the AUP.
Either way their meter is always over and inconsistently over what my sniffer shows and records every bit going to from the cable modem to router. So I got terabytes of data proving their meters aren't accurate here.

Your market may have different hardware and may record correctly.
I recommend making a passive sniffer and monitoring your connection from router to cable modem not legal to buy,sell,give away, or give instructions on how to do so here in new mexico but legal to make and implement yourself.
Still wonder why they advertise home security on all their flyers etc when they can't or don't want to get certified to do so here in new mexico. False advertisement maybe come on throw an asterisk on those bucket trucks.