US Cable Support → RCN > [Speed] Horrible SPEED..Easton, PA

[Speed] Horrible SPEED..Easton, PA

Im currently at my mothers house and im experiencing horrible speeds for over 2 months.. i rarely use her PC but when i did i noticed that things were taking forever to download and decided to do a speedtest. She was averaging speeds from 5-7mb down. her plan is an older one and is setup for 20mb service..

yesterday 9/17 i had a tech come out and check all her connections and said that the issue was her modem.. i decided to do a speedtest today and behold, 2.87mb down..

can someone please check out whats going on..

Encoded Mac: 9aef29affec8cf37c04ae977b6dd7f6c75fd1d2b

[Speed] Re: Horrible SPEED..

So if tech said it was the modem then did he replace it?

What is the make/model of the modem?
Can you post the signal levels?

[Speed] (topic move) Horrible SPEED..

Moderator Action
The post that was here, has been moved to a new topic .. »[Speed] Horrible SPEED..DC

[Speed] Re: Horrible SPEED..Easton, PA

** The tech did in fact change out my modem..

I had another appointment on Friday 9/20. The amplifier on the pole needed adjustment. That was the reason for my high transmit level (that was corrected).

But I am still having my original issue.. im not getting the advertised 20mb download speed around peak hours. Sometimes it's 7mb but never higher then 10mb.. Can someone please check into this.

Could it be a capacity issue? FYI: I have tried multiple computers hardwired directly into the modem.

Is the new modem that u got docsis 2 or 3? Me thinks it would be foolish for them to give a docsis 2 modem cause theoretically can go up to 40meg but if your node is saturated with docsis 2 modems then it will be hard to ever get your advertised speed. Good luck.

It is in fact a docsis 2 modem.. It's an arris phone/modem combo.

Possibly you have the same issue as I do in Bethlehem.

I have a DOCSIS 2.0 modem/telephony and an 802.11/n router, but I can never get above 10-12 Mbps with my computer using an 802.11/g wireless card. I have no problem with another computer using 802.11/n wireless.

The easy solution would be to update the 802.11/g wireless, but the computer is so old they don't make cards in that size anymore. I already have two things on my USB ports so I don't want to make my laptop any more immobile.

i believe my issue is a congestion problem. the computer(s) im using to test my speeds were hardwired in.. they're both about a year old with tons of ram and only a virus protection (nod32) running in the background at the time(s) of my speedtests..