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cancelling fibe tv bell removes all disct

Called into Bell to cancel Fibe TV, rep refused to cancel TV without and allowing us to keep internet without removing all discounts on out internet.

We have Fibe 25/10, with the 18.95 ongoing credit. The rep on the phone at retention said that we would loose that, and the best she could do would be $56.95 with 100 gb (they'd take away the extra 25gb we have now).

The offers are not dependent on one another, so I don't know why this rep thought she would be a cow like this. I am not a mean person, but the way this lady treated us on the phone made it seem like it was a privilege to do business with Bell. She also told us that they would have to 'convert our vdsl line to dsl' as we would be removing the tv. Not sure where they train these people at but someone needs to be retrained.

Switch to an independent ISP, if you don't need the TV part.

TekSavvy (an example) has a 25/10 for $39.99/month with 300gb.
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sometimes to qualify for the offers you need 3 services, if u cancel the tv, you are now down to 2 services thus dont qualify, no? makes perfect sense to me, even though the rep did not clearly explain.

Bell still has the "Student" promotion (no student ID required) and it ends on September 28th. 25/10 gets you get 375GB of usage for $49.95 minus $14/month for the first eight months.

I'm on the same promo, 18.00 ongoing discount does not require 2 or more services. That's probably what ticked him/her off. Bundle discounts require more than 1 service but not this offer.

I'd try calling again and you'll get a different agent, any reason why you're cancelling the tv?

You can always try Bell business bundle for 6 months at $59 for both phone and internet at 25/10

Prob because of the same reason I cancelled Bell TV.

1. Expensive as hell (almost 50$ per month)
2. Small channel selection and basically very little to watch
3. I do not really have time to waste to watch that much tv anyways. (basically the few shows I do watch I can get over internet).
4. Bell lied about our building being able to get 25/10, max we got was 5/~500kb (only ADSL working).

So I can not blame the OP for wanting to cancel a useless service from Bell. On the bright side however, the HDTV did look nice, so at least the quality of each channel was there, just was not worth it. (Note that it was not FibeTV as it was not available in my building at that time).

Oh, and what made us cancel at the end was prob after the 4th tech that came to try to solve our speed issues, the asshole disconnected the phone lines completely and then just left. Afterwards bell tried to charge us to "fix" the problem.

Basically I think Bell and Rogers need to suffer a horrible death. No one person working there was actually rude or even unhelpful but the system is horrible and is filled with lies. Now that we switched over to VMedia Cable and Wind Mobile for Cell Phones (which btw 5 lines costing 100 per month were at bell 4 lines costing almost 200 per months). Our bills have essentially dropped by half. Not to mention for internet it is 45/4 UNLIMITED. I do not know what asshole in Bell/Rogers decided adding caps was a good idea, but with a household of almost 10 internet users, having a limit of around 100gb is just nothing. (Which bell lied to us, said our line was unlimited and then tried to charged everything over 20gb.)

Well I am starting to get off topic really fast, but I saw that question and I got really pissed on how that is not clear at all to the techs working at bell. Oh and I forgot to mention OTA is getting us around 30 channels including (CBS, CTV, CTV2, CTV Kitch, ABC, NBC, CBS, GlobalTV, OMNI1, OMNI2, and whole bunch I do not watch). So basically why the fuck would I pay anything to get local cable when I can get them for free (most at 1080p)?

I was in the exact same situation - ended up switching to electronicbox.

It was disappointing because I was very happy with my Fibe 25/10 - I just didn't want Fibe TV anymore as I barely used it.

It was just a question to the OP wondering why. Yes im biased towards bell as im an employee and have a financial stake as a BCE shareholder, but we are all consumers as well so I understand the price consideration. Just know that worked into the higher prices of the big three companies are costs for upgrades to the infrastructure which are happening (although maybe not as fast as most would like), maintenance, repairs (both for real service calls and calls for no good reason), salaries, benefits, vehicle maintenance, as well as servicing and maintaining resellers products.

Think about the $10/month actual difference on average between our dsl/vdsl service vs. A reseller's service. They have no outside infrastructure, no service technicians, and some even use our modems, and the crtc just halved the wholesale rate we can charge for leasing of our lines, so who really is over charging? Just my $0.02

I agree though if you dont watch the tv much or dont have time to then the $50-100/month is better spent somewhere else.
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My opinions are my own and do not represent the opinions or wishes of BCE or any of it's subsidiaries.

The rates were set based on fully loaded cost (salaries benefits, vehicle maintenance etc.) plus an allowed markup - higher on FTTN.

Still doesn't explain the end consumer price difference between wholesale and retail.
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MNSi Internet - »www.mnsi.net

resellers?, tsi and such are not resellers, they are paying for the so called last mile, after that they have their own network infrastructure to take care of.
whos overcharging who, robellus profit numbers are staggering and the only ones they care about are the shareholders to increase their profit every year by whatever means necessary, eg> their profits rise almost every year but they seem to have biannual rate increases or muddle/fracked up billing practices with the excuse that they have to cover the increasing costs of maintaining infrastructure

They lease our slams and lines from the co equipment as well, so they aren't just leasing the last mile run

When I am paying an almost 200$ less by NOT being on bell, then it is a rip off. I do not care how they do it, all I know is that bell has lied to me several times in regards to advertisements, billing, and everything in between. If they were to actually run a business they would be broke in a second. One day I really hope Bell & Rogers monopoly will disappear, because that day, we actually might get decent tech comparable to countries like Korea, Japan, and heck even a country like Romania.

Don't give me a shit like bell invests on infrastructure. They did not upgrade the lines in my building for almost 20 years now (in fact the entire neighbourhood where I live in [North York] has been rated for 5/1 for a really long time now). As for your cellphone service, most of the time I can not even get over 2-3mb/sec up or down (even in downtown core). As for your TV service for 50$ I'd expect almost 500 channels.

So at the end I hope your company FAILS and gets sold to someone who ACTUALLY CARES about customers and not just profits.

Oh, and if you do not believe me, just search up 135 Fenelon Drive. You would see they come to sell 25/10 almost every fucking 2 months. Everyone I know gets maybe max 6 or 7 down and 500kb up.

Do you have even one clue as to what population density is? Yes most of our population is concentrated along the southern border but even then our population density is a fraction of korea, japan and yes even romania. It's called return on investment. Upgrades are happening you can ask anyone in Ottawa or toronto, where the population density is comparable to those countries' major cities. I happen to live outside of these areas and am in the same boat as you but I understand the business side of it. Would you shell out a 100 dollars to get 10 back? Add zeroes to that and that's why you haven't seen an upgrade yet. We're mandated by the crtc to provide 25mbps service by 2018 (I think, if not sooner), it will come but not yet.

This isn't the liberal government, it's private industry. They aren't going to lose money to keep everyone happy when it doesn't make sense financially. Sure they make billions every year but ontario had surpluses in the billions too not too long ago and we're on a path to bankruptcy, and ontario has a larger "customer base" (ie taxpayers) than Robellus.

youe explanation may explain slow speeds but it does not make up for the repeated lies and "mistakes" from your workers or barely trained techs.

I specifically said in my post that you just quoted "I think". Im a tech, I dont work in head office and study the legislation I go by what im told.

And I was not trying to make all GAS providers look bad, but there's a strong sentiment in this forum that robellus is the devil. We are the incumbents, and have been here for decades and I cant control what has happened in the past or what lies have been told to you guys, I try to provide help to bell customers where I ca and in my short time here I have helped several. I cant control what other techs have or havent done. In the past the big 3 have been arrogant with no upgrades in service and people here need to realize those days are over. I can understand the frustration in seeing other areas upgraded and not your but it is coming. Bell isnt going to upgrade only ottawa and toronto, but rather is using them as test zones for customer response to fttn/ftth and you know what? It's paying off, we've won many customers back from rogers and tpip that's why kitchener and london are next. Bell would be stupid not to upgrade their infrastructure, we've lost tens of thousands of customers over the year to rogers and cable providers because the technology they use can support higher speeds than co based dsl, and I would be a rogers customer for the same reason many are in that I can only get 5/1 dsl or a turbo hub were it not for my discount as on cable you can get 15/.5 where I live and I was a rogers customer until I started working here.

My point regarding GAS companies was that at some point in time there needs to be a point in time they should have to wire up a city rather than leasing lines. But maybe that didn't come across. And maybe that was missed in the relentless radio and tv adds to stop Verizon, a point in all that was that robellus would have to provide tower space to Verizon and anyone with no time line on when they'd have to build their own. It's a different market for isp's but the argument is the same why spend billions cabling this country when anyone can apply to the crtc and take the very customer's you expected to have as your own using your infrastructure? Yes that money is paid back through lease arrangements etc, but not at the same rate. That was my point.

The reality is that nobody could afford to overbuild. Look at the US victims of Sandy out in NY ... the telco won't rebuild there where they have the infrastructure already available and all they have to do is recable! For them it's cheaper to go wireless!

What the radio and TV ads also misled people with (by omission) is the fact that other wireless operators would pay a fair market rental for tower space. The same omission that is pumped for the use of last mile services of the incumbent.

It is becoming more and more clear in all these industries is that Canada must move to the same kind of carrier segregation that is used elsewhere.

Remember offloading direct customer support and billing saves a lot of money so they do earn a healthy profit even on leased services. But more to the point, if they provided better value for money and better service for money instead of this constant barrage of increased fees for comparatively less service, then the market for TPIAs wouldn't be increasing.