US Cable Support → Charter Internet/TV > [HSI] 100Mbits reaches 3Mbits in the evening

[HSI] 100Mbits reaches 3Mbits in the evening

Early Morning: »www.speedtest.net/my-result/2975985658
Evening : »www.speedtest.net/my-result/2980403235

Oversubscribed and Charter claims its fixed by new fiber in the area. This has been going since everyone was bumped to 30Mbits. Modem signal levels are fine. Charter has even admitted to oversubscribing the area, but they are more than willing to charge the full price. I really enjoy not being able to watch an sd video on youtube in the evening when I'm paying for 100Mbit package.

You need to keep officially filing your complaints with Charter. Posting it here is interesting, but probably not particulary helpful other than for commiseration and venting.

I just went through this in my area. I called and told the person on the phone that our node was oversubscribed, and she said hang on, let me log into the local node and take a look. She came back like 2 mins later, and said oh wow, yeah the node is oversubscribed. I'm seeing messages that it's exceeded its allowable connected devices, and that she would get someone on it.

It eventually took 3 calls to tech support, and two guys to come to the house (even though they knew I didn't need it). The first guy was a contractor, and swapped the modem. I called back and said this wasn't he issue, but the dude on the phone said he couldn't escalate the call without sending another tech to the house, so I said whatever, just send someone here, and I'll have them call. Dude shows up, and I explained the situation again, and he's like well, it's a node problem, I can't fix that.. I told him that I knew that, and that I wanted him to call someone and have them split the node since it's oversubscribed. He checked my signals, etc, replaced my feed from the pole (he didn't like the way it was anchored), and then called his supervisor. I could hear him outside telling his boss "Yeah, he knows the node is oversubscribed, and the phone support people verified it". He told me that his boss was going to get a line tech out to the node to fix it, and to give them a week, then call back if it's not better. It actually took 10 days, but they did indeed split the node

Just an fyi, they told me that they guarantee 70% of what you pay for

Waterloo does not have 8 channel bonding yet.

Actually I did have a 6121 at the time, and although there was really no reason to swap it, I let him do his thing. I've got a cisco dpc3010 which does 8 channels now, so it worked out anyways. I doubt we'll see 8 channel bonding here any time soon though