US Telco Support → CenturyLink > slow Centurylink DSL speeds Central Ohio - 9/21/13

slow Centurylink DSL speeds Central Ohio - 9/21/13

Just checking in to see if anyone else in the Central Ohio area has slow speed issues today (9/21/13). Download speeds are usually in the 5-6 Mbps range and today it's been running at about .6 Mbps. Submitted a ticket to CL earlier this morning.

Yup. Normally get 9.88 meg down and 800-830k up 99% of the time.

I'm getting 1 meg down (normal upload speed though) with high latency, sporadic packet loss, and very high jitter.

Ok, thanks for confirming issue is just not in my little neck of the woods in Central Ohio.

Not just you mooch, I'm over outside Marysville and it's dog slow.

I've got 10M/768k service and this is my speedtest this evening:

just a follow up that my connection is almost back up to speed today, just a bit under what speeds I usually see.

Hello there, We would be more than willing to look into this for you and help get this fixed. Send us your account information to our email TalkToUs@Centurylink.com

it appears the account at my parents house in Mount Gilead seems to be working just fine (according to them) although, i doubt they'd even notice if it was out haha

Same here, im located in galena, oh, just outside of westerville and for 2 weeks my speeds have been between 0.37 and 0.7 mbit... I have called and complained but since I can achieve 8mbps to their servers, they are completely fulfilling their end of the bargain. HOGWASH! I am so sick of this company its ridiculous. They pray on people who cant get service from any other company and run with it.

I could understand if they would fix the problem but they said they cannot control the speeds of Microsoft and Google... the service rep tried to blame them for the slow speeds. So so sick of this crap. All I wanted was my line fixed. The minute Time Warner offers internet to us, which is only a couple months away - then I will give them one awesome farewell!

Good luck with Time Warner, when i lived in Columbus i had to regularly deal with overloaded nodes and sub 1Mbps speeds for years.

Insight was the only good provider in Ohio and of course, TWC had to buy them out too! Wow was alright, but they were stingy in making sure they never over provisioned the line not even 1kbps past your speed.

It's a backhaul issue to your CO most likely, keep escalating and it'll get fixed.

I had Time Warner(Insight) before I bought my new house and I never had a problem(over 30mbps). Besides the occasional snow storm knocking out lines. I have heard horror stories about them though. Trust me though, anything is better than less than a meg a second!

I have tried escalating it but their customer service just wont hear of it.

Brad456456,
Where in Galena are you? My mother has been having issues with Internet speeds the past couple of weeks and same story, they get 8mbps on their end and therefore nothing is wrong. I think her DSL goes to the box just a little ways down on Red Bank from the Sunbury Rd/Red Bank split.
Are you in the analog insight area? Heard any word when it will be switched to digital?

Insight was always good, it's just once TWC takes their network and completely destroys it is what i'm worried about, as on insight's 15Mbps plan, i usually pulled ~35down and ~2Mbps upload at all times.

As far as the escalation, try emailing the CEO's office, they were able to fix a similar issue that we had a few years ago up in Morrow County.

i used the contact info on this site to get to them, and they fixed the issue within a few weeks:

»elliott.org/contacts/centurylink/

I honestly think CenturyLink's problem in Ohio is it's running off the old legacy Sprint/Embarq equipment, once you get updated to fiber to the DSLAM and VDSL2 you'll be much better off, here in Phoenix they offer up to 100/12 if your line can support it (i was on 80/40 for a few weeks to try it, but my older cat3 wiring made it a little unstable)

I'm currently on the 40/5 pair bonded plan, and this is what i currently receive over WiFi, although my room mate is using Netflix in the other room, so it's not testing full at the moment: