US Telco Support → Verizon → Verizon DSL > [Speed/Latency] Extremely slow dsl speed, no ping to service pr

[Speed/Latency] Extremely slow dsl speed, no ping to service pr

Hello
I'm not sure if it's due to rain but my dsl service is extremely slow. On the "internet connection trouble shooting" page of 192.168.1.1 site, it says "internet service provider:disconnected No ping to service provide call your service provider"
On speedtest.net, the download speed is 0.05 mpbs upload is 0.13 mpbs.
phone number is [Removed].
please help!

[Speed/Latency] Re: Extremely slow dsl speed, no ping to service

If your connection was really disconnected you would not be able to access the speed test site.

Most DSL ISPs use PPPoE to manage customers. My guess, without more detail, is there is a problem with the authentication server and your PPPoE session keeps terminating and needs to be reestablished.

This is a public forum not a good idea to post your phone #, I've asked the mods to blank it.

Take a look at the router logs should get a better idea as to what is happening.

/tom

Thanks. How do I look at router logs?

sdrada, Your phone number was removed - Not a good idea to post that on a public board.

thank you!

Yes, same modem. DLink 2750B.

Assuming router is running standard FW check out page 92 in the manual to display DSL stats.

»www.dlink.com/-/media/Consumer_P···/DSL/DSL 2750B/Manual/DSL_2750B_B1_Manual_v1_00_EN.pdf

/tom

this link took me to the dlink site but I could not open the page "the requested url coud not be found"

Never mind, thanks. I googled it and found the manual.

what sort of information can I send you? I'm using a Mac. I don't see a specific "dsl stats"

I still have the same problem. Download is very very slow. Will you be able to help me?
thanks....

Sorry about the link not sure what happened. Looks like BBR got confused by the long URL. The PDF I linked to was the generic version. Looks like there is a customized Verizon version. aefstoggaflm was correct, I can't find DSL stats in the manual.

Depending on how technical you are might try to telnet into the router and see if it has a command line interface. I like using a program called PuTTY. Select Telnet and enter the IP address of the router, probably 192.168.1.1. If so poke around and see if you can find DSL stats.

Assuming low level DSL stats are not available try doing a traceroute (tracert in Windows) to stable sites like this one. First hop latency should be in the 20-35 ms range depending on speed and interleave/fastpath. If it is a lot higher indicates either terrible DSL speed or more likely backhaul congestion out of the DSLAM that aggregates many customers. Assuming first hop is OK latency should slowly increase with hop count and distance. Sudden unexplained increase typically indicates congestion at that hop or previously one.

Here is an example of traceroute on my connection. I have DSL through a CLEC not Verizon.

C:\Documents and Settings\Tschmidt>tracert dslreports.com
 
Tracing route to dslreports.com [64.91.255.98] over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    28 ms    28 ms    28 ms  xx.milford1-1.nh.g4.net [66.211.144.97]
  3    29 ms    28 ms    29 ms  gi-3-1.nashua1-1.nh.G4.net [216.177.5.178]
  4    30 ms    29 ms    29 ms  ge-24-v108.merrimack3-1.nh.G4.net [216.177.5.150]
  5    30 ms    29 ms    30 ms  gi-21-v358.manchester3-1.nh.G4.net [216.177.30.153]
  6    29 ms    30 ms    29 ms  gi-0-0-0-0-357.manchester1-9.nh.G4.net [216.177.5.137]
  7    31 ms    31 ms    31 ms  ge-7-20-247.car1.Boston1.Level3.net [4.53.48.17]
  8    32 ms    32 ms    31 ms  ae-2-7.bar1.Boston1.Level3.net [4.69.132.242]
  9    53 ms    52 ms    52 ms  ae-5-5.ebr1.Chicago1.Level3.net [4.69.140.94]
 10    52 ms    53 ms    52 ms  ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
 11    52 ms    52 ms    52 ms  ae-104-3504.edge2.Chicago2.Level3.net [4.69.158.13]
 12    53 ms    52 ms    53 ms  CWIE-LLC.edge2.Chicago2.Level3.net [4.59.29.82]
 13    58 ms    58 ms    58 ms  lw-core4-te91.rtr.liquidweb.com [209.59.157.206]
 14    83 ms    58 ms    85 ms  lw-dc3-dist15.rtr.liquidweb.com [69.167.128.201]
 15    59 ms    59 ms    58 ms  www.dslreports.com [64.91.255.98]
 
Trace complete. 
 

Does this look right?
Traceroute has started%u2026

traceroute to e7327.b.akamaiedge.net (23.64.103.139), 64 hops max, 72 byte packets
1 verizon (192.168.1.1) 1.117 ms 0.490 ms 0.510 ms
2 10.1.80.1 (10.1.80.1) 38.651 ms 38.558 ms 39.986 ms
3 p0-5-0-4.washdc-lcr-22.verizon-gni.net (130.81.46.80) 40.058 ms 44.828 ms 38.638 ms
4 ae6-0.res-bb-rtr1.verizon-gni.net (130.81.199.146) 45.944 ms 61.233 ms 37.918 ms
5 0.ae4.xl2.iad8.alter.net (152.63.8.125) 39.954 ms 41.014 ms 40.222 ms
6 0.xe-9-0-0.gw12.iad8.alter.net (152.63.36.90) 39.681 ms 40.987 ms 42.010 ms
7 akamai-gw.customer.alter.net (152.179.50.214) 42.015 ms 39.278 ms 39.735 ms
8 a23-64-103-139.deploy.static.akamaitechnologies.com (23.64.103.139) 40.191 ms 43.448 ms 39.636 ms

By the way, under network utility, my IP address appears as 192.168.1.2 ........isn't the last number supposed to be 1?

Typically the router is assigned the lowest address and then each device assigned a sequentially incremented address from the DHCP server. In your case I assume your router is assigned 192.168.1.1 and the first PC 192.168.1.2. second PC 192.168.1.3 etc. Each device on the LAN needs a unique address.

Traceroute looks fine. When you ran it was Internet access slow or working fine? I get about the same latency when I ran it.

/tom

Yes, still slow....download is supposed to be 1.2 but it is only .9 mpbs

when I ran the test, the connection was slow.

connection still .9. I cannot even watch a youtube video. please help!

Hello
the speed is now even slower. Download is 0.72 upload is 0.16

I had to call verizon about this and the case number is [Removed]
i'm not sure if there is anything you can do

[Case # removed for privacy. Not a good idea to post info like that on a public board. --sash]

Hope your problem gets resolved.

Just to be clear - this forum is about users helping each other - it is not connected to or sanctioned by Verizon. In my case I'm not even a Verizon DSL customer. Verizon sold off NH years ago and I've switched to a CLEC for DSL.

/tom

[Removed quoted post as it had private info. --sash]

Thanks. I posted here before and the person who helped me was somehow affiliated with Verizon as he seemed to know what was being done in my case. Are there any Verizon folks here who can help me? Also, what is CLEC? I live in the DC area.

I found some possible problems on the switch you go through, hopefully I took care of them. How's it looking on your end now?

Thank you but it did not make too much of a change. Upload is up to .73, download is down to .13

Thanks. I actually live in Maryland. Is there a map for MD? I looked on the DC site but could not find a link to the rest of the states.

Do you by any chance have maps for states surrounding DC like Maryland and Virginia? thanks.