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CMVFX

@bhn.net

[Internet] Modem Reboot on Download

Hi, new here. Hoping I can find answers, as the tech support team on the phone seem completely clueless.

Basically, ANY time I try to download ANY kind of file, no matter the size, the modem will shut itself off, then back on. This makes my internet life/job extremely irritating, as it is impossible to download anything.

I can post logs/signals and whatever else is needed if anyone can help!!!



Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House

1 edit

Do you have the Lightning tier or the Turbo Tier ?
Are you using a Motorola Modem/Router Combo Unit?
Are you using a UBEE Modem/Router Combo Unit?
Does your issue happen on a wired device or wireless device?
You can have BHNtechXpert Check your settings , just open up a Direct post and provide your Modem's MAC Address.
»Bright House Networks Direct
--
Taft CA Bright House Customer Since 2003 Lightning 60/5 Motorola SB6141



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:103
reply to CMVFX

This is an easy fix... I need to send a tech CMVFX so follow the link that Tim posted above.