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| Is CenturyLink engaging in unfair practices? The policy at CenturyLink is if you sign on for a 7MB connection, and you are only receiving 3MB, because a 3, 5, and 7MB connection all cost the same, your account does not deserve to be credited.
The logic here is based on the plans all costing the same, not giving the customers what they expect to get. They say once the plan starts it is up to the customer to determine the bandwidth you are getting is what you signed up for. If you didn't find out for several weeks that the bandwidth was 3 MB and you were supposed to be getting 7 MB, your account does not deserve a credit.
Is CenturyLink engaging in an unfair practice with customers? | |
| First question, Before you ordered the service, did you check to see what speed your line qualifies for on the Centurylink website?
A while back, I was under the same situation, where if I checked my line, it said that the maximum speed I could receive was 3 Mbps.
If the website says you should be able to get 7 Mbps, & you ordered 7 Mbps, what speed is your modem connecting at? | |
| said by TheMayor:First question, Before you ordered the service, did you check to see what speed your line qualifies for on the Centurylink website? Yes, and with my modem it's 7 MB. Checked also by a repairperson.
said by TheMayor:If the website says you should be able to get 7 Mbps, & you ordered 7 Mbps, what speed is your modem connecting at?
When I am being given 7 MB from CenturyLink, a Speakeasy bandwidth test shows my download speed is about 6.3 MB, and I'm okay with this. Again, I signed on for 7 MB (and expected to be paying for this) and the same test indicated a download speed of about 2.7 MB. They weren't even giving me HALF of what I was paying for.
Again, their "policy" is that if you are on the "tier" including 3, 5, and 7MB, because these speeds all cost the same, if you were getting only 3 MB, and weeks went by before you found out, your account will not be credited because it was up to the customer to have tested it. They do not believe in giving customers what they sign on expecting to get. They believe in defending their policies, even the people in their so-called "loyalty department" who are not really being trained for customer "retention" anymore. It's more like if you call and question the above policy, you won't be given answers. They'll talk to you in circles so that your mental state breaks and you're so frustrated you hang up. | |
nonymousPremium
join:2003-09-08
Glendale, AZ | reply to Concerned101
What are your modem stats. Yes they are the same price in certain areas so most likely no refunds. Like asked what are stats maybe a repair can get better speeds.
Plus speed tests are testing everything not just your connection so not always right. Plus factor in overhead. Why stats may show better info. | |
| reply to Concerned101
said by :When I am being given 7 MB from CenturyLink, a Speakeasy bandwidth test shows my download speed is about 6.3 MB, and I'm okay with this. Again, I signed on for 7 MB (and expected to be paying for this) and the same test indicated a download speed of about 2.7 MB. They weren't even giving me HALF of what I was paying for. I don't get it. Are you saying that it tested at 6.3 Mbps at one point, then dropped to 2.7 Mbps during a later test? 6.3 is about what I'd expect for 7 provisioned on ADSL (ATM overhead is a bitch).
Try downloading a decent-sized file from a CDN (like CacheFly - »cachefly.cachefly.net/100mb.test) and reporting your throughput. (Note that your browser is going to report in megabytes per second, not megabits, so the number won't be anywhere near "6.0 MB/s.") That's generally more accurate than one of those speed test sites, anyway. | |
 chd176
join:2003-01-10
Winfield, AL
 ·CenturyLink
| reply to Concerned101
You aren't providing your modem stats so it's impossible to know if the issues is over provisioning (something CTL does a lot of) of your DSLAM, or if you have marginal stats that causes the modem to retrain at a lower sync rate, thus resulting in lower speeds.
Edit: Sorry saw an annon reply and thought it was the OP lol, however we still need stats to determine the issue... | |
| reply to TAZ
said by TAZ :I don't get it. Are you saying that it tested at 6.3 Mbps at one point, then dropped to 2.7 Mbps during a later test? 6.3 is about what I'd expect for 7 provisioned on ADSL (ATM overhead is a bitch). Actually, I didn't say, because my original question was regarding policy.
What happened to me is that I was at the end of one promotional plan that lasted a year. Then I started another promotional plan. There were not supposed to be any changes to my service, including bandwidth. I had gone months prior to this with no problems whatsoever. Bandwidth tests at speakeasy.net always showed the download speed to be about 6.2 MB or so. That's fine for me. When my new plan started, I made the mistake of not immediately checking the bandwidth because I didn't notice a service interruption. But after a few weeks into the plan I did a bandwidth test at speakeasy.net. That's when the fun started.
When I suspected that the new plan began with giving me a low 3MB connection instead of the 7 MB, I called and told them that I thought it was wrong to do this. It is true I do not have hard evidence to present to them proving they did this, but it's just too obvious to me that the problem started as soon as the new plan began. They told me it was probably the line. I told them it was suspect, but they made it clear they were not going to do anything about it until I informed them the bandwidth was lower than what I expected to pay for. They had a repair person come to check the lines, and he claimed to make a few adjustments, but he did not say anything major was wrong. I was never expecting to get download speeds of 7 MB. There was no reason for the sudden decrease in bandwidth OTHER than they simply started me at 3 MB, and because I did not complain from the start, they left it there.
I've now gone another day of watching my connection suddenly stop, then start again, as if CenturyLink is trying to get into my modem. They can't because of my firewall. Something is amiss here because I'll tell you something else: This same exact thing happened to me when I started my plan last year. They would not stop with the service interruptions until a repair person was sent to my home and I complained about the disruptions. THEN they credited my account. They've gotten tougher now. This year they are being really tough on me. Believe me, if there was another ISP in my area I would cancel CenturyLink in a heartbeat. They can't be trusted. | |
Reviews:
·CenturyLink
| No, they're not giving you the slower speed, it's most likely that your DSLAM is fed by bonded T1's and just simply getting overloaded.
This is quite common on old ADSL setups, as they will run 10-30 T1 lines to a DSLAM and sell all of the connections hoping that not everyone uses it at the same time.
Here in Phoenix, we have fiber to the VDSL2 node, so i get a consistent 40Mbps at all times.
My legacy 8Mbps Sprint ADSL service in Ohio at my parents house (then Embarq, now CenturyLink), will randomly slow down because Sprint just ran bonded T1's to the DSLAM and hoped nobody would notice, and it's not been profitable enough for CL to fix it since there are only ten houses plugged into a box ran by 20 T1 lines, and since it's not always slow everyone agreed to not complain since we all got a $25 "for life" promo from Embarq for 8/512, and we do not want CenturyLink saying the max we can get is 1.5/256k or 3Mbps in the area, so there at peak times it's more like 2-3Mbps/512k, but my family does most of it's downloading at night so it's not a big deal for them. | |
| reply to Concerned101
said by Concerned101 :What happened to me is that I was at the end of one promotional plan that lasted a year. Then I started another promotional plan. There were not supposed to be any changes to my service, including bandwidth. I had gone months prior to this with no problems whatsoever. Bandwidth tests at speakeasy.net always showed the download speed to be about 6.2 MB or so. That's fine for me. When my new plan started, I made the mistake of not immediately checking the bandwidth because I didn't notice a service interruption. But after a few weeks into the plan I did a bandwidth test at speakeasy.net. That's when the fun started. So let's see some modem stats and we can determine if they've actually got you provisioned at 3, or if you're just on an oversold DSLAM. (Quite common for the non-Ethernet-fed DSLAMs after the CTL merger; Qwest managed them a lot better.)
said by Concerned101 :I've now gone another day of watching my connection suddenly stop, then start again, as if CenturyLink is trying to get into my modem. They can't because of my firewall. Something is amiss here because I'll tell you something else: This same exact thing happened to me when I started my plan last year. They would not stop with the service interruptions until a repair person was sent to my home and I complained about the disruptions. THEN they credited my account. They've gotten tougher now. This year they are being really tough on me. Believe me, if there was another ISP in my area I would cancel CenturyLink in a heartbeat. They can't be trusted.
... what?
"connection stopping then starting again" sounds like your modem is losing sync and retraining. In other words there's a good chance you have a line problem here, not anything else. But until you decide to post modem stats, nobody here will be able to tell you anything.
They aren't trying to "get into your modem" (to do what?), that's retarded. | |
| reply to brad152
said by brad152:No, they're not giving you the slower speed, it's most likely that your DSLAM is fed by bonded T1's and just simply getting overloaded.
This is quite common on old ADSL setups, as they will run 10-30 T1 lines to a DSLAM and sell all of the connections hoping that not everyone uses it at the same time.
Here in Phoenix, we have fiber to the VDSL2 node, so i get a consistent 40Mbps at all times. 30 T1s to a _single_ DSLAM? Are there even any DSLAMs with that many uplink ports? (Besides T3/DS3 has the capacity of 28 T1s.)
FWIW, I didn't think they sold 7M at all out of T1-fed DSLAMs, no matter how many T1s. I think his problem is a line issue but we'll never know unless he decides he actually wants to solve the problem instead of just complaining, and listen to the various posters here that have asked for his modem stats. | | |
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Reviews:
·CenturyLink
| reply to Concerned101
I much agree with the original poster with their concerns. I was sold on 1.5 mb DL) when I signed up, have never seen anything close to that speed in over 3 years, not to mention that my monthly fee of 29.95 would be renewable at the end of the year without increase, then went to 39.95, now 49.95 and I am still lucky to get 350kb DL, dont mention peak times. I have my saved tests from here sometimes slower than dial-up...hahaha.
Friends with a local CL installer here, wonderful person that has done tons to assist, wish his qualities were the companies.
When I call tech, am told dsl uses burst speeds, wow, I never knew that dsl had burst speeds, only that it existed with cable ISP's, been told it was the pipe they buy from ATT was 2 small for all the new customers, just bought new "pipe", give it a month or two and it will get better....I have heard so much crap....I have been in computers/internet when they were born, help beta test all of it, even dos & windows....It was even suggested by their reps that I contact them to be a support rep a time or two...hahaha
However, I do give CL much credit for allowing me to talk with a English speaking tech rep, for allowing me to call them with little wait time when needed and always saying a BIG OLE thank you every time I give them my money for something they sold me that is not what they offered, since DAY ONE!!!!!!!!!!!!!!!!!...lol. And sad to say I have no other options for any type of high speed internt other than satellite.
Thx for posting Concerned101 | |
nonymousPremium
join:2003-09-08
Glendale, AZ | reply to Concerned101
We need to see the modem stats that should answer some questions, | |
| said by nonymous:We need to see the modem stats that should answer some questions,
Wow. Are you guys CenturyLink employees? I cannot provide modem stats while receiving the 3MB connection because after I called CenturyLink on the issue the bandwidth was restored to where it had been when I was on the 7MB plan. It has not changed since, and I have many speakeasy.net bandwidth tests to prove it. Since I reported the issue I have never seen my connection dip to 3MB or less. You're attempting to bring technology into an argument that is more about business practice than something like modems, data packets, sync rates, and DSLAM. And before someone RUDELY suggests I am retarded, there are 1) modems out there with known holes built into their firewalls, and 2) reports of ISP customers who claim their ISP installed applications on their systems without their knowledge of it, and you digress from the specific topic of this thread.
If a person in CenturyLink's so-called "Loyalty Department" --the people who supposedly customers are being told is who to speak to for the sake of not losing you as a customer, are arguing with customers in defense of a plan that absolves CenturyLink from any wrongdoing despite the customer not getting what he or she is paying for, you can bet they've had this problem plenty of times before, and staff are likely being trained on what to say to customers. I admit, the illogical element (more like a red herring) in their explanation (i.e., that a 7MB connection speed costs the same as a 3MB speed, and if you were getting at least 3MB, you were not being over-charged for the "tier" of service your plan is on.) The bottom line, which I can see now even the Loyalty Department is ready to overlook, is that customers can now get LESS than what they are paying for and will not be compensated. I signed on for 7MB, got 3MB, and they're fine with this. Sounds pretty darn unfair to me. | |
| said by Concerned101 :Are you guys CenturyLink employees? I can't speak for anyone else, but for the record: I am not.
said by Concerned101 :I cannot provide modem stats while receiving the 3MB connection because after I called CenturyLink on the issue the bandwidth was restored to where it had been when I was on the 7MB plan. It has not changed since, and I have many speakeasy.net bandwidth tests to prove it. Since I reported the issue I have never seen my connection dip to 3MB or less. You're attempting to bring technology into an argument that is more about business practice than something like modems, data packets, sync rates, and DSLAM. Well, next time it happens (or if it does), I suggest saving your modem stats (trained rate and signal numbers).
said by Concerned101 :And before someone RUDELY suggests I am retarded, there are 1) modems out there with known holes built into their firewalls, and 2) reports of ISP customers who claim their ISP installed applications on their systems without their knowledge of it, and you digress from the specific topic of this thread. First, although this is kind of beside the point, I never recommend using any NAT or firewall functions on ISP-supplied equipment. I suggest putting that modem in bridge mode and using your own equipment for those functions.
Anyway, would you mind expanding on the "known holes built into their firewalls"? The firewall/SPI function on these modems is basically just a few iptables conntrack rules to drop anything unrelated to an established session. Perhaps some POS equipment is poorly configured and allows access to telnet/SSH/webUI across WAN by default; I wouldn't be surprised! (also, TR-069?) | |
| said by [TAZ :...would you mind expanding on the "known holes built into their firewalls"? Please do not change the topic of this thread.
Read about known vulnerabilities that may be built into certain modems:
»Yet Another Open Port on Actiontec M1000?
»forums.mozillazine.org/viewtopic···=2036513 | |
chd176
join:2003-01-10
Winfield, AL Reviews:
·CenturyLink
| reply to Concerned101
said by [Concerned101 :] said by nonymous:We need to see the modem stats that should answer some questions,
Wow. Are you guys CenturyLink employees? I cannot provide modem stats while receiving the 3MB connection because after I called CenturyLink on the issue the bandwidth was restored to where it had been when I was on the 7MB plan. It has not changed since, and I have many speakeasy.net bandwidth tests to prove it. Since I reported the issue I have never seen my connection dip to 3MB or less. You're attempting to bring technology into an argument that is more about business practice than something like modems, data packets, sync rates, and DSLAM. And before someone RUDELY suggests I am retarded, there are 1) modems out there with known holes built into their firewalls, and 2) reports of ISP customers who claim their ISP installed applications on their systems without their knowledge of it, and you digress from the specific topic of this thread. If a person in CenturyLink's so-called "Loyalty Department" --the people who supposedly customers are being told is who to speak to for the sake of not losing you as a customer, are arguing with customers in defense of a plan that absolves CenturyLink from any wrongdoing despite the customer not getting what he or she is paying for, you can bet they've had this problem plenty of times before, and staff are likely being trained on what to say to customers. I admit, the illogical element (more like a red herring) in their explanation (i.e., that a 7MB connection speed costs the same as a 3MB speed, and if you were getting at least 3MB, you were not being over-charged for the "tier" of service your plan is on.) The bottom line, which I can see now even the Loyalty Department is ready to overlook, is that customers can now get LESS than what they are paying for and will not be compensated. I signed on for 7MB, got 3MB, and they're fine with this. Sounds pretty darn unfair to me. Nope, just trying to help but it seems all you wanted to do is rant lol. You can obtain the modem stats be it you're on 1.5, 3, 7, 12, ect. You go into the modem GUI copy and paste the DSL transceiver stats. It would help us determine if there was a line issue causing you to drop from the 7MB sync or if your DSLAM was oversold which would certainly tie into your rant. Here's an example of what they look like.
Transceiver Revision : A2pB030m1.d23a
Vendor ID Code : 4D54
Line Mode : ADSL_2plus
Data Path FAST
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 12799 894
Margin (dB) 14.5 15.4
Line Attenuation (dB) 33.5 18.6
Transmit Power (dBm) 23.1 12.5
If I was getting 7MB, 3MB, or even less then clearly according to my stats it would be an oversold DSLAM which would tie into CTL overselling and under delivering their promise of bandwidth. You can't talk about an ISPs business practices without also involving their technology, it just doesn't work that way.
--
10,000/768 CenturyTel PPPoE DSL line (for real this time) | |
Reviews:
·CenturyLink
1 edit | reply to Concerned101
To The OP, i can say i've never had any "ISP Installed" software on my computers, be it PC or Mac unless i authorized it, now i have had issues with CL Actiontec routers and their implementation of WEP, but that's for another day.
That's just a ludicrous accusation, as anything after Windows XP would have to ask you (via admin prompt) if you want to install something, and a Mac since it's unix based would do the same.
Also, if you're really looking for help here i suggest you stop being rude to everyone trying to help you, as none of us work for CL, we just happen to be knowledgeable on the subject, as some if not most of us do some sort of IT work and have had to work on these things ourselves when the techs of various ISP's had no idea.
As far as your speed, unless you can tell us what your SNR, Attenuation, and Trained Rate is on your line when you see a speed degradation, then we're not going to be able to tell you if it's on your end or not.
What we're wanting to know is if you're operating with in optimal signal range, and it's a page that has this info in your modem's setup:
quote:
DSL Line 2 Status
DSL 2 Status reflects the status of the GREEN DSL port located on the back of the router. The DSL light on the front of the router provides a visual status of the DSL port.
DSL Status
DSL Downstream: 20.063 Mbps
DSL Upstream: 2.552 Mbps
DSL Link Statistics
Link Statistic Status
Broadband Mode Setting: Auto Select
Broadband Mode Detected: VDSL2 Bonding - 8A
DSL Link Uptime 5 Days, 14H:47M:29S
Retrains: 0
Retrains in Last 24 Hours: 0
Loss of Power Link Failures: 0
Loss of Signal Link Failure: 0
Loss of Margin Link Failure: 0
Link Train Errors: 0
Unavailable Seconds 7
Estimated Loop Length: 5832 feet
Uncanceled Echo: 0 dB
Transport Mode: PTM
Path Parameter: 201
Priority: 0
Service Type PTM - Tagged(201)
DSL Power
Levels Downstream Upstream
SNR: 21 dB 9 dB
Attenuation: 24 dB 0 dB
Power: 16 dBm 8 dBm
DSL Transport
Transport Downstream Upstream
Packets: 100880533 909327
Error Packets: 0 0
24 Hour Usage: 3480.545 Mbits 13.082 Mbits
Total Usage: 154051.223 Mbits 595.731 Mbits
30 Minute Discarded: 0 0
DSL Channel
Channel Near End Far End
Channel Type: Interleaved Interleaved
CRC Errors: 11 0
30 Minute CRC: 0 0
RS FEC: 1725 332
30 Minute FEC: 4 0
| |
 DolganPremium
join:2005-10-01
Sun Prairie, WI
 ·Charter
| reply to Concerned101
quote:
Is CenturyLink engaging in an unfair practice with customers?
No, they are not engaging in an unfair practice as their is no price difference between 3Mbps to 7Mbps. They are providing a best effort service that will range between the 3 speeds due to multiple variables. DSL is not a regulated service, so there are very few avenues to file complaints that will have any effect on the situation. If you do not like the service they are providing you there is the option to switch to another service provider and/or type of service provider.
Full Disclosure: I do not, and have never, worked for CenturyLink. Formerly worked for SBC/Ameritech{now absorbed into AT&T} and Verizon North{now Frontier}. Am currently employed by the State of WI in a non-telecom position.
Hopefully that meets your requirement of staying on topic. | |
| reply to chd176
said by chd176 
Nope, just trying to help but it seems all you wanted to do is rant lol. It would help us determine if there was a line issue...which would certainly tie into your rant. [/bquote :My bandwidth is now at 7 MB steady. If you look at modem stats NOW, there's an obvious confounding variable: I've now had my bandwidth increased. | |
| Apparently, now even "technology" can be the justification for something that is unethical. My agreement with CenturyLink is to have a 7 MB connection speed, not 3 MB. And if they don't deliver me 7 MB (and they were not, based on all the current evidence) and start me off at 3 MB instead, that's not what I agreed to pay for. They did not make anywhere near as convoluted an argument as I see here defending CenturyLink. When I told them what had happened, they restored my bandwidth to where it should be. That in and of itself is evidence that they were doing something wrong. Otherwise, I'd still be looking at less than 3 MB when I do a speed test. | |
| I will share one other detail about this situation. When I first noticed I was getting such a low bandwidth I spoke with someone from CenturyLink tech support. He told me right then that his reading was I had a 3 MB connection speed. He told me, "I can't increase the bandwidth speed on my end beyond 3 MB." His conclusion was that this meant something was wrong with the lines, most probably outside. This is what prompted them to send a repair person. What further evidence do you need that I was not getting 7 MB? | |
Reviews:
·CenturyLink
| How about a speedtest instead of a long run-on sentence of a rant?
We understand you want to rant, and while it's your right to do so, we are explaining to you how DSL works, and if it does not work for you, the great thing about this country is you're free to take your money to someone else.
No amount of complaining on here is going to fix your line issue, and you're most likely on a promo rate of less than 1.5Mbps would be anyway, so for them to charge you "less" for your connection would be absurd.
Personally I choose to take my money to CenturyLink (and I do have other options), sure when something messes up I will sometimes have two techs out to fix it, but at the end of the day they give me my 40/5 for a reasonable price (and it's consistent) so i'm happy and stay. | |
 billaustinthey call me Mr. BillPremium,MVM
join:2001-10-13
North Las Vegas, NV
kudos:3 | reply to Concerned101
said by [Concerned101 :The policy at CenturyLink is if you sign on for a 7MB connection, and you are only receiving 3MB, because a 3, 5, and 7MB connection all cost the same, your account does not deserve to be credited.
The logic here is based on the plans all costing the same, not giving the customers what they expect to get. They say once the plan starts it is up to the customer to determine the bandwidth you are getting is what you signed up for. If you didn't find out for several weeks that the bandwidth was 3 MB and you were supposed to be getting 7 MB, your account does not deserve a credit.
Is CenturyLink engaging in an unfair practice with customers?
What CenturyLink did is not considered to be an unfair business practice, based on your reporting of how they handled the situation. If they charged different prices for the tiers, then possibly, depending on how they respond to the situation.
Mistakes happen all the time at CL, and they fixed it once you brought it to their attention. DSL is unregulated, and CL makes it clear in their fine print that it is a 'best-effort' service, meaning no speed guarantees. If your service was non-functional during the time period in question, you would have a case for a credit. Since you had functional service, which you neglected to speed test, and there is no price difference between the tiers, there is no credit to be given.
If their was a price difference between the tiers, and they refused to give a credit for the difference for the time you were on the wrong plan, then you would have an action that could be considered an unfair business practice. | |
| reply to brad152
said by brad152:How about a speedtest instead of a long run-on sentence of a rant?
We understand you want to rant, and while it's your right to do so, we are explaining to you how DSL works, and if it does not work for you, the great thing about this country is you're free to take your money to someone else.
No amount of complaining on here is going to fix your line issue, and you're most likely on a promo rate of less than 1.5Mbps would be anyway, so... This response only indicates that someone did not fully read my posts (a 1.5Mbps plan???) but is ready to tell me all I've said is nothing but a rant. (sigh)
Anybody want my current speakeasy.net speed test results? I already said I've got the issue fixed. My result today was 6.2 MB for the download speed, again, like I said, right back to where it was with my old plan before my new plan started. | |
| reply to billaustin
said by billaustin:What CenturyLink did is not considered to be an unfair business practice, based on your reporting of how they handled the situation. If they charged different prices for the tiers, then possibly, depending on how they respond to the situation.
Mistakes happen all the time at CL... Mistakes. Sure. I understand the policy now, and you can bet I'm checking my bandwidth every week. I may not deserve the credit to my account, given the fine print, but if I signed up for 7 MB and was only getting 3 MB they were still at fault. They cannot expect me to be satisfied when in my area the lines can provide (with my modem) a 7 MB connection (which is what my bill indicates) and they only give me 3 MB. | |
| Sorry. That reported download speed test should say 6.1 Mbps. I don't want some technocrat to pounce on me for that. | |
nonymousPremium
join:2003-09-08
Glendale, AZ
1 edit | reply to Concerned101
Think it is more that most here are tech types so modem stats are greater than speed tests greater than guesses. Yes we like hunches then want to back them up with facts not feelings.
Feel free to keep pulling speed tests but also try looking at modem stats also. | |
| reply to Concerned101
I had a feeling that's what you were talking about.
IIRC you can disable TR-069 on the M1000 (not sure about others). Also putting it in bridge mode should accomplish the same thing because the modem won't have any IP connectivity (in that case the modem isn't establishing the PPP session).
It's easy to disable. Don't worry about it. And don't use Qwest/CL's worthless equipment for routing. | |
| reply to Concerned101
I'd agree that they are.
We had 6Mb connection for the longest time.
We signed up for 10 Mb (at the suggestion of a CL employee) and got maybe 8-8.5Mb but weren't overly displeased.
Previously, as Embarq, the speed was garenteed. Under Centurylink the speed-20% is acceptable. At least it 'was'.
We're currently getting 3.5-4.5 Mb on our (as it appears in the bill, 10Mb connection). Apparently the area has a 'bandwidth congestion'.
Anyone can see that a new user pays MUCH more for a 1.5 Mb connection that existing users do for the incremental amounts they use to charge for higher speeds (I think it was $5 per speed tier increase).
So, from my perspective, their goal is to sell as many connections as they can and offer us only a '10Mb' connection that will never come close to that 'bait and switch' speed.
I recently filed a complaint with NC State government concerning their practices. | |
| said by jeffjohnson9:I'd agree that they are...So, from my perspective, their goal is to sell as many connections as they can and offer us only a '10Mb' connection that will never come close to that 'bait and switch' speed.
I recently filed a complaint with NC State government concerning their practices.
Excellent.
When you suspected what was happening, did you have a similar experience like I did, i.e., when you told them your bandwidth was way too low they sent a repair person out claiming it was the line, and then despite no real evidence of a fix being necessary your bandwidth then went back up? | |
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