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Need charter internet, need help!

I just moved a trailer in and when they moved the old one out they cut the charter line. I called charter to get new service hooked up and they keep telling me it's not serviceable. I know it's serviceable I have a charter line laying on the ground in my yard. What can I do?

Are you certain you're in a Charter service area? It's possible Charter may be nearby, but just not in your specific neighborhood.

Charter runs across the road, next door neighbor, other side of me. The nearest tap is like 500 feet away, but I already have a charter line in my yard. Not sure if someone before me hooked it up theirself or what. But it's connected to charter at their tap, I just need to figure out how to make them believe me it's a charter line in my yard.

Even if it is a legit cable drop, 500' is longer than what is considered acceptable for drop length.

You could try going to the nearest office and see if you can get someone to look into it further.

I'll probably try that. Been thinking of all kinds of ideas. My wife's grandmother lives next door, thought about calling in her address and getting the guy to come here. She owns so many houses here and all the mailboxes are together he won't be able to tell the diff. Or just order it for her house and bring the modem to mine. I only need 15 more feet of wire ran to where I need the modem and I have like an extra 50' of cable in my house.

That's what you'll need to do. Where I moved to was previously a trailer park and most of the roads did not exist just a couple of years ago. I'm told our property has been vacant for at least the last five years. We ran into all kinds of issues just getting basic services turned on (power, water, etc) and were even told by one of the utility companies "You can't just make up an address". Yeah that got a from me....

I took the property survey to the local Charter office as I couldn't do an online or phone order (wasn't for a lack of trying) and showed them what was listed as the "911 address" for proof of address as we didn't have any mail coming in yet with that address. They sent a tech out to verify serviceability (I told him where we were and he knew the area well, he said he was 99% sure we were good but he had to check anyway) and the next day after it was verified they manually added our address to their system and started the order.

They told me someone back in Feb had a survey crew come out and said the survey crew said our address is non serviceable.

My girlfriends grandma owns like 8 trailers there and the lines are across the road. I'm the only trailer that wants internet. So they don't wanna run a cable just for me. Her grandma lives less than 300 feet away and can get charter.

But I already have the cable ran to my house, it's laying on the ground beside my house. Goes from my pole to her grandmothers pole then across the road and screwed into Charters box.

I was told to call Charter and tell them I need a reconnect because when they moved the trailer out they cut the wire.

So, because someone ran a charter line from across the road to my house they won't come out and hook up a modem for me cause their system still shows my house as non serviceable.

Do I call them again and tell them to send a survey crew back out? They told me on the phone it might not be a charter line, but I know 100% for sure it is charter. Or do I just have it hooked up at her grandmothers house and after they leave pull the line out of her house and run it down to my house and use the modem they give her? It'll be in my name, just her address.

500 feet is too far to run for even RG-11. It may work fine for TV but it's not going to work for internet. The fact there is a line run already is irrelevant honestly and if it's as long as you say it is, that to me proves Charter did not run it and will not use it.

Charter WILL provide service, if you are willing to pay for it, you'll need a short plant extension to achieve it though. This is one of those things where if you are willing to pay for it, they will provide. But there is a cheaper option. Since relatives own the other, already serviceable locations, get service there and use point-to-point wireless to shoot it to your location. Trust me, don't try to simply move the modem to your location; it may work but you won't like the reliability, if the other end is even hooked up to the tap.

The other end is hooked up to the tap. The cable at my house is huge, it's like the size of 3 of my fingers.

How far can Internet travel to be effective? Might not be 500 feet, it's 268 feet from my house to grandmas pole and maybe 50 feet to the tap my line is connected to.

That's 318 feet, 300 is generally the maximum allowed distance for a drop but is potentially doable by RG-11. That said, RG-11 is about the size of my pinky finger in diameter (overall nominal diameter for quad shield is not even half an inch).

What is actually on the house end of this massive cable? For the cable you're talking about to actually be that large, it would have to be either some kind of hardline (with a tap on your end, which is doesn't sound like there is) or it's not the right kind of coax. Maybe something like LMR600 or larger?

If it's either of those I can all but guarantee you that Charter did not run it and will not use it. If it's actually hard line properly installed with a DC on the far end and a tap on your end then your house would be serviceable.

Nothing is on my end, it's been cut. It has a ground wire on top of the cable, that they used to tie it off to the pole.

I think the previous owners paid a charter guy on the side to run it. They said they had charter.

It can be used for ground but that's actually called messenger wire and is used to secure the line to the attachment points. Can you post a picture of this wire? I seriously doubt it's that large so a picture would help. Regardless though, if it's too long its too long and Charter won't use it.

The wireless option is going to be the cheapest option personally. For about $100 per end, you can put a wireless transceiver at your house and one of the others and get the internet to you quite easily. It'll be much cheaper than the cost of a plant extension which is usually in thousands if not tens of thousands range.

It'll be this afternoon when I can get a pic. It's not quiet that big, maybe more like my thumb. It's bigger than regular cable line.

If it's not to far for them to give me internet, how would I get them out there? I've called 3 times yesterday and they just keep telling me their system says non serviceable. Do I ask for a survey crew to come back out?

The only other house serviceable is her grandmothers house, her other rentals are non serviceable also they said. And she won't let me get it installed in her house and run wireless. She doesn't want anything in her house as far as equipment goes.

I would get the 100mbps at the trailer closest to the tap and a good gigabit router and gigabit switch then run CAT5e to the rest of them and have everyone pitch in for the bill.
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CompTIA Network+ Certified

Wireless would be cheaper. Roll your own WISP. You can kick back some money to the park manager if they complain.