I mean if this is the only way to get them to give near the service they offer...
In my are I've been getting in the mail, adverts for twc, up to 30 mb, up to 50 mbps...
I've got the 30/5.. I get 10/5.. I've called their customer service, told me they'd send someone out to check the line out, not in my house, but from the box or wherever it come's from to my home.. This was on 5/4/2013..
Still got the same speed, no notes stuck to my door..
*sighs*
The slowness and lack of real concern/service is like dealing with the DMV... they have no competition so they just don't care.