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hawkeye_wx

join:2009-01-07
Cedar Rapids, IA

[IA] Mediacom webpage popup

Several times a day my browser is being redirected to a webpage with the following Mediacom warning...

*****
(name on our account), YOU MUST TAKE ACTION NOW and replace your modem.

Based on your account information, you have an outdated modem that will no longer support the speeds and service Mediacom Always Faster Internet delivers. Because you are currently using a Mediacom modem, we will replace this modem for FREE by clicking on the link below.

To prevent an interruption in your service, please replace your modem before October 31, 2013.

You may order your modem by clicking the link below or by contacting Mediacom customer support at 800-891-8743. Mediacom will ship your new modem to you at no charge.

You can request your FREE modem replacement using the link below.
*****

Yes, we have a very old docsis 1 modem (motorola sb4200), but why am I getting this warning? It's annoying. What is the significance of the Oct 31 date? Why would my old modem not continue to work after that date?



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:82

1 edit

hawkeye_wx, we are trying to steer people away from the DOCSIS 1.0 modems as they are being/have been phased out. I see that you are currently provisioned for our Prime service. You may have a better experience by upgrading your modem. Doing this, will also prepare you for any possible upgrades we perform to our network in the future.