| [connectivity] Day Three of 7-8 second pings on Verizon DSL! Hi
I've been tearing my hair out over our Verizon hi speed connection.
It's been A-OK this entire summer since the upgrade to more bandwidth, but around a few weeks ago, we started getting increasingly long ping times.
Traceroute reveals that the first hop out is the point of major slow down.
Powering off the Westell 6100 makes no difference, though if we get a new IP, things are good for a while before they go to crap again.
We run the Westell 6100 in bridging mode and thus can do a tcpdump as needed.
We tried the new Verizon modem (ActionTec GT784) but all it did after being connected (link layer light - on, internet light - off) was not even get an IP!
Reconnecting the Westell at least restored partial service with the same horrible ping times.
My IT friend keeps telling me it is a problem with the DSLAM.
If we disconnect the Westell for an hour, powered off, and then reconnect it, we get no IP address for well over 30 minutes.
TCPDump indicates that we send out bootp's asking for a DHCP address but do not receive any responses until a ridiculous amount of time (to a computer) passes by.
I am at my wit's end trying to get Verizon tech support to be less... annoying.
A network engineer in Long Beach who I talked to yesterday told me that the line has great signal and that he didn't see the problem.
That was during "I have a 10 SECOND ping!!" period.
I'm totally at sea what to do next.
Anyone have some advice on how to escalate this short of ramming a car into the metal Verizon cabinet down the street?
This is totally unusable as it is.  |
