| [DSL] norcal down Been down since noon.... Now 5pm still out.... Anyone have clues? Dslx support site has limited info.... This is bad... I work from home  |
|
 sashwaPremium,Mod
join:2001-01-29
Alcatraz
kudos:15 | I found this on their site:
PENDING as of 12:02 PM: Some customers in Northern california may have difficulty connecting to the internet. Network engineers are aware and attempting to resolve. Currently, there is no estimated time to resolution. |
|
| Right... My issue is that in 5 hours.... Still no clue what's wrong nor an eta? |
|
 dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:20 | There's a faulty card which is being replaced. No ETR per se, but I expect it to be done tonight as they're currently working on it. |
|
|
|
| Thx Nick.... Keeping my fingers crossed that we'll be back up soon hopefully  |
|
dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:20 | You, and a whole bunch of us here! I have a fair degree of expectation that it'll be back up within the next few hours (can't PROMISE... but that's my expectation at least). |
|
dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:20 | Finally got an official ETR: 7pm PDT (so like... within an hour or so!) |
|
| Any more news or an updated time estimate? |
|
 your moderator at work
 hidden :
|
 dslx_gmPremium,VIP
join:2002-12-26
Chatsworth, CA
kudos:15 | reply to tommer23
Re: [DSL] norcal down It took a bit longer than expected for the manufacture to transport the card to the data center. As of about 15 minutes ago the card was delivered. Our team is now working with the data center to have the new card delivered to our cage so it can be placed in the router. I anticipate that should be done within the next 30 minutes. |
|
| reply to Rusty123
Still down as of 20:33 PDT |
|
dslx_gmPremium,VIP
join:2002-12-26
Chatsworth, CA
kudos:15 | reply to tommer23
As of approximately 15 minutes ago the replacement card was put in place and service has been restored. If you are still experiencing a problem connecting we recommend doing a full power cycle of your modem, router and or computer.
We appreciate your patience and apologize for any inconvenience this may have caused.
--
George
General Manager
DSL Extreme
Will work for reviews.  |
|
OZOPremium
join:2003-01-17
kudos:2 | reply to tommer23
Today (2013-09-26 ) the Internet was down from 10:50 until 20:41. It means that I did not have the Internet for almost ten hours (9:51 actually)...
Due to that problem and how it was handled my work from home was disrupted, I didn't have (VoIP) phone connection and all my servers (web, mail, VPN, etc) were offline for all that time... and you're talking about one faulty card here that needed to be replaced... - it's ridiculous and completely unacceptable. Today,you folks.let me down..
To avoid it next time please buy 5 those cards and put them next to that freaking computer (or better yet have some redundancy for god sake). Then, i'll take only 5 min to replace that when it's needed.... But let us, your customers, to be 10 hours without Internet? It's unacceptable.
--
Keep it simple, it'll become complex by itself... |
|
| I have to wonder if they have any sort of critical path contingency plans. It also seems odd how so much 'NETWORK' traffic would be routed through a single path. Why wasn't there a redundant path ?? Considering how well our internet has been over the last three years perhaps the failure was a little more involved than their answer.
This extended downtime reminded me that perhaps it would also be prudent to use two different technologies & ISP's. Like Cable and DSL. Relying on just the DSL line creates a single critical path that would also drop Internet access if the phone line were damaged (backhoe + "i didn't know that was buried there") or AT&T has a network issue. Or maybe use a cell phone network access and create a mobile Hot spot. |
|
