Greely (Ottawa) down at my place since Thursday AM as well, I was told it was the firmware on my modem and they are sending me a new DOCSIS 3 modem, but I suspect now that im being hit by this RF signal issue as well.
My cable internet service in Manotick (South Ottawa) has been out since early Thursday morning. Any idea on when service might be restored (hours or are we looking at days)?
I have a DHCP issue since Wed, Sep 25 morning (Pickering area) ! Have a ticket in and have been calling in numerous times for last 2 days. Finally today i am told there is a big outage and it has been escalated. Spent 1 hr on the phone on Wed with a support person at Teksavvy and was finally told it is a Rogers issue. I can understand it is a Rogers issue but at the end of the day I want my connectivity There is no ETA and I am asked to call back and check every time This is frustrating
I certainly apologize for the ongoing issues. We do not have an ETA on when the issues will be resolved but we are working hard to have these issues resolved as soon as possible.
We will contact you once a response to your ticket is received. If a technician dispatch is required, we will definitely advise you of the selected dispatch date and time frame.
If you have any other questions. Please send us a message in the »TekSavvy Direct Forum. Thank you, TSI Shawn S -- TSI ShawnS (E-Services) - TekSavvy Solutions Inc. Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum ) Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
Ive been reading a lot about Teksavvy outages over the last few days since I went down, and can see these outages have become quite common over the last few months, sometimes lasting weeks. I can say for certain if the outage in Ottawa south continues past this weekend a call will be made to Rogers to switch. I rather stay with TSI but at this point I need service, my home phone is down, my home alarm is down, I cant work from home, everything....some people run their lives on having their internet working, and TSI shouldnt be surprised with people jumping ship when outages last this long.
Thanks Shawn ! My job has me working from home a lot which I am not able to do now and there is a loss in productivity. Your management has to come down hard on Rogers. I have been a customer of Teksavvy for over 8 yrs now (was Ontario DSL back in the days). My primary reason to be with Teksavvy all these years is not for the rates but your better service in comparison to Rogers and Bell !
Oh that's for sure, Rogers customers in Greely are unaffected, confirmed with more than enough neighbours. This issue is NOT affecting Rogers cable customers in my neighbourhood.
I thought RF Signal issues would affect rogers as well as TSI???
My parents are on rogers cable in Greely and for sure have had no issues at all?!?
Teksavvy outage reports are not nearly geographically isolated enough to make any use of. This outage listing represents an area that covers 50,000-100,000 accounts, but there are likely fewer than 1,000 actual account outages.
This is why I always ask for first three characters of postal code. I don't know why Teksavvy doesn't post that info themselves, it would certainly look better on them, and help their customers more. Maybe Rogers won't let them.... -- electronicsguru.ca
I thought RF Signal issues would affect rogers as well as TSI???
My parents are on rogers cable in Greely and for sure have had no issues at all?!?
Teksavvy outage reports are not nearly geographically isolated enough to make any use of. This outage listing represents an area that covers 50,000-100,000 accounts, but there are likely fewer than 1,000 actual account outages.
This is why I always ask for first three characters of postal code. I don't know why Teksavvy doesn't post that info themselves, it would certainly look better on them, and help their customers more. Maybe Rogers won't let them....
I hope that's not the case. It would narrow it down. Make it less bad.
K1T has been down since last night around 11:00pm.
Thanks paul_ottawa, but please also say in what way
Specifically, I think there are actually 3-4 significant categories. No RF at all (Send or DS blinks, or 1 light blinking on DCM425), no upstream (Recieve or US blinks, or 2 lights blinking on DCM425), HFC DHCP issue (online blinks, or three lights blinking on DCM425), and Customer DHCP (all lights show good, but customer gets no IP address or self assigned IP address). That said, just saying RF or DHCP is probably good enough -- electronicsguru.ca
For the Greely folks that been out since yesterday morning... did your issue start with a modem that was not connected with flashing lights (solid green up/down stream, green flashing online light) instead of the solid blue lights (DCM476) in the morning to be replaced with all solid blue lights (connected modem) but not being issued an IP address yesterday afternoon?
I thought RF Signal issues would affect rogers as well as TSI???
My parents are on rogers cable in Greely and for sure have had no issues at all?!?
Teksavvy outage reports are not nearly geographically isolated enough to make any use of. This outage listing represents an area that covers 50,000-100,000 accounts, but there are likely fewer than 1,000 actual account outages.
This is why I always ask for first three characters of postal code. I don't know why Teksavvy doesn't post that info themselves, it would certainly look better on them, and help their customers more. Maybe Rogers won't let them....
no doubt but there have been many mentions of the greely and manotick area's south of Ottawa. Combined population is probably .... 5000.
Almost certainly all served from one or two heads.
no doubt but there have been many mentions of the greely and manotick area's south of Ottawa. Combined population is probably .... 5000.
Almost certainly all served from one or two heads.
Kind of depends on your definition of a head end, I think. More importantly though, it could easily be 3+ nodes, and it would probably be a node level problem.
That said, it would be very interesting to find proof of different service levels for TPIA vs. Rogers customers. For example, there were hints of Scarborough node congestion issues a year ago that seemed to be TPIA specific... Never proven, I don't think. -- electronicsguru.ca
Blinking online and blinking US are two very different problems. They do sometimes come together though, when Rogers is actively messing with things.
I don't know Greely, obviously, but checking the maps for K4P and K4M... Well, are customers with issues tending to be on the west edge of the K4P area? It would be interesting to narrow it down some. -- electronicsguru.ca
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