O Canada! → Canadian → TekSavvy > [Outages] Outage Report Cable/DSL 09/27 **updated** 6:07pm

Re: [Outages] Outage Report Cable/DSL 09/27 **updated** 6:07pm

Still nothing in L4E...

Connection has been down since 2:40 am Friday over here as well. The main problem is that the family relies on internet streaming for pretty much all entertainment. A day without TV and everyone is ready to look for a new ISP.

Down here too, but only after doing a 'maintenance' reboot on my router/cable modem...oh well. Now chilling at the local pub having a cold one while things work out on their own.
For the rest of the people experiencing outtages: cue Peter Gabriel's "Don't Give Up"

yep L4E still down since wednesday.

@jenny

What did you do? Did you do anything to the modem?

Sadly I dont believe there is any magic. Let your router sit there and retry dhcp requests continuously as almost all routers will until it gets an address. Once it happens don't do anything to jeopardize your connection.

I did not have to reboot my cable modem in order to get back online.

I managed to get an IP on a laptop after running "ipconfig /renew" quite a few times. When I did, I cloned my MAC address to the router and swapped the cable over, got the same IP Back up and running for now.

And in my mind, having the WIND stick, even at $5/day, gives me some sort of fallback when there's outages. In most cases things are fixed in a few days, so it doesn't quite warrant keeping a separate ISP active all year.

K4P is back up again!

Try powering down both your modem and your router. Power up the modem 1st, give it two minutes to boot and get an IP address. Then power up the router. Good luck!

Woke up hoping things was fixed in Markham. Nope.

Marc, we will go to Rogers if this is still the case by Monday. I think many of your customers will do the same.

Paying caps to Rogers the entire year is way cheaper than not functioning business for already 3 days. How long does it take to switch to Rogers?

Going on 5 days without internet here at L4E. Has anyone in the same area that was experiencing problems managed to get theirs solved?

This is the longest internet outage I've experienced in over a decade. With no ETA for a fix...absurd

On the cbc story they were able to schedule next day.

I know it sucks. Some light on the situation:

»[Cable] CRTC - CNOC Part 1 Cable Carrier Services & Update

Any updated ETA on this, or is it still mid next week? Rogers can have my service installed by Tuesday morning so I am considering jumping ship.
The situation here is worse than the third world.

Whatever the issue is, you'd think they'd just send someone out and have it fixed. I don't care who TSI's vendor is; TSI is my vendor and I haven't had service for days now.

Looks like some areas are just now reported as fixed;

1) rCable - Provisioning for (Richmond Hill / 234 Newkirk)
2) rCable - RF & DHCP For ( Richmond Hill / Newkirk/Thronhill )
3) rCable - RF For (Ottawa/ 1810 St.Laurent)
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Marc - CEO/TekSavvy

Marc, should we power cycle the modem or should it just connect on its own?

If it's not working on its own... Reboot... If that doesn't work, factory reset.. make sure all the wires are snug..

Also if you have other equipment.. Like a router.. Or laptop/PC .. Restart those after the modem. Is up and running..
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Marc - CEO/TekSavvy

There's no way for us to know exactly who is fixed.. Or who was affected in the first place... So, it's possible it's only been partially fixed..
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Marc - CEO/TekSavvy

In London, Ontario here. Been down for a few days then woke up and decided to try and hook up the modem directly to my laptop (again) and now it works! But when I connect my modem to my router nothing works. Factory reset everything and still nothing. Could this be because of the modem or is my router now faulty?

Still outage in l3r. I've try calling tech support he won't put a ticket in for me until the modem swap. And they tell me it will be here in 5 days. Talk to cancellation department, highly considering jumping ship and agent said "go ahead. You want me to cancel you right now?" I really question how you guys work in the office.

Chris, I would try to clone your laptops MAC address onto your router if it supports it. That should get you online with the router

Tried that Mikey, but it didn't work.

Still no go in L4E Richmond hill

My router seems to soft reset every time my laptop tries to connect to it wirelessly. Time for a new router maybe? Or could it be because the modem to router connection?

My internet has been really slow all day today on 25/7 DSL near Yonge/Eglinton in Toronto. Is it related to this?

I'm pretty much in the same boat... All my entertainment relies on the internet which has been down since very late 25th or early 26th.

A little frustrating to say the least but I'm patient, for now.

No internet as of 5:30am September 30th. I do however have a tech hopefully coming today.

don't hold your breath regarding a quick repair. I've been with out internet for 4 days. The fault lays at Rogers end, they're making teksavvy customers sweat it out in hopes that they'll switch to Rogers.

Mine just came back online this morning 09/30. Down for 3 days total. Hope it stays up!