| reply to TSI Outages
Re: [Outages] Outage Report Cable/DSL 09/27 **updated** 6:07pm K1T still down here.
Modem (DCM476) lights are Power = Green; DS/US/Online/Link = Blue
I can log in to the modem page as it is booting up, highest level it reaches is Registration and then I can no longer access the page. From what others have posted, I'm guessing this confirms a DHCP issue.
Cross posting to direct forum so Tek has a record. |
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| K4a orleans still down.
Same situation as above.
Modem (DCM476) lights are Power = Green; DS/US/Online/Link = Blue
I can log in to the modem page as it is booting up, highest level it reaches is Registration and then I can no longer access the page. |
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| reply to TSI Outages
Greely (K4P) still down for me. Been offline since yesterday morning.
Any ETA on a fix? |
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| reply to TSI Outages
L3R down since Wednesday morning here... My SB6120 is stuck at "establish ip connectivity using dhcp". Can we please get this working ASAP? It's the 4th day now. I just want my Internet...  |
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| reply to TSI Outages
L6B markham still down for more than 24 hours, got a ticket.
Any ETA on the POI fix? This is ridic |
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| reply to TSI Outages
Only three lights flash on the modem. Toronto. Cable outage this morning. DNS issues. |
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| reply to jones6951
Ditto...K4P is still down.
Spoke to tech svc yesterday and they claim Rogers is diligently working on the problem. I'm not holding my breath... |
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| reply to peterorleans
I'm up in k4a since about 10:30 last night. Did you reboot modem? |
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| Still down for me after modem reboot. |
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| reply to Tekno
Does anyone know how long it will be out for! I live in markham and I need the Internet to do my papers.
If I change providers, how long does the change take since in already using a Rogers line? |
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| reply to Maple Leaf
K4P woke up at 5 to find internet restored, hope this bodes well for rest of Ottawa area. |
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 your moderator at work
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Jenny
join:2012-09-09
k4a 0l2 | reply to Lothario
Re: [Outages] Outage Report Cable/DSL 09/27 **updated** 6:07pm Still down for me, also in k4a. |
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your moderator at work
hidden :
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| reply to TSI Outages
Re: [Outages] Outage Report Cable/DSL 09/27 **updated** 6:07pm L4E still down as well, 4th day now |
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| reply to Jenny
Rogers might be node splitting with all the development around. Doesn't help that bell didn't run any lines so everyone is on cable. |
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| reply to mhiew
CID [cid number removed for privacy --fourboxers] M6K 3C1 Toronto currently down at noon saturday. looks like the problem started around 2:45am here. probably the bloor POI dhcp issues, but i have yet to get through to support to confirm. I've been on hold for almost an hour. |
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| reply to k4p
k4p still down. 12:15pm. |
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| reply to TSI Outages
K1T still down; just submitted all the info so that Rogers will acknowledge the issue and get me added to the master ticket for the rest of Teksavvy. |
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| reply to TSI Outages
Back up in Markham.. L3S! |
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kimks3
join:2012-12-01
Richmond Hill, ON | reply to TSI Outages
Still dead L4E. On hold 25 minutes now. |
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| reply to Lothario
no bell lines at all ? so if you wanted a home phone line you cant have one via bell ? something doesnt sound right |
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Jenny
join:2012-09-09
k4a 0l2 | reply to TSI Outages
When service is restored, is it necessary to reboot modem/do anything else or should webpages etc just start loading again? |
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Jenny
join:2012-09-09
k4a 0l2 | reply to youneedhelp
That's right, Bell choose not to provide their infrastructure in some newer developments. Bell phone and internet are not options. |
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| reply to Jenny
L3R still down in Markham. Just using my cell phone to tether with the whole family and I don't even have that much data |
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| reply to Jenny
im really surprised at that. inhouse your area is referred to by bell as greenfeilds... and they wire up the area ftth, ftth serves two purposes over copper, it has the bandwidth for the fibetv they are pushing (you ll know what i mean if your in ottawa) the bandwidth ftth is nuts the qualifing tool actually shows ftth with a 700/700 profile ! also it shuts out tpia i dont think they have access to the ftth, fttn yes but not ftth.
once again im really surprised bell didnt wire up your area while they built those homes |
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kimks3
join:2012-12-01
Richmond Hill, ON | reply to TSI Outages
Is nobody working on weekends? I've had more downtime with TSI in the past couple months than I had with Bell in the past couple decades.
I consider 10min holds to be bad customer service. Nearly an hour? What a joke. |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:23 | said by kimks3:Is nobody working on weekends? I've had more downtime with TSI in the past couple months than I had with Bell in the past couple decades.
I consider 10min holds to be bad customer service. Nearly an hour? What a joke.
I'll see about getting you some help. But to answer your question, I hate to point out the obvious... The first post with all the outages is why.
--
Marc - CEO/TekSavvy |
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| reply to kimks3
Hi Kimks3,
Could you post in the direct forum with the best number to call you on and I will have someone contact you to troubleshoot your connection.
»TekSavvy Direct
Thank you,
TSI Jonathan
--
Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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gotak
join:2011-05-17
L6G 0C5 Reviews:
 ·TekSavvy DSL
 ·Rogers Hi-Speed
| reply to TSI Outages
From the DCM modem firmware bs I got from the TekSavvy tech support guy to the 1.5 days down and counting situation. And me needing the connection for work. It will not be long before I have to cancel TekSavvy and pay one of the robber barons again.
Just so TSI understands, this outage being more then a day is no small potato. |
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