O Canada! → Canadian → TekSavvy > Re: [Outages] Outage Report Cable/DSL 09/27 Morning update

Re: [Outages] Outage Report Cable/DSL 09/27 Morning update

Hello Sanjay17,

Thank you for your message,

I certainly apologize for the ongoing issues. We do not have an ETA on when the issues will be resolved but we are working hard to have these issues resolved as soon as possible.

We will contact you once a response to your ticket is received. If a technician dispatch is required, we will definitely advise you of the selected dispatch date and time frame.

If you have any other questions. Please send us a message in the »TekSavvy Direct Forum.
Thank you,
TSI Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

Ive been reading a lot about Teksavvy outages over the last few days since I went down, and can see these outages have become quite common over the last few months, sometimes lasting weeks. I can say for certain if the outage in Ottawa south continues past this weekend a call will be made to Rogers to switch. I rather stay with TSI but at this point I need service, my home phone is down, my home alarm is down, I cant work from home, everything....some people run their lives on having their internet working, and TSI shouldnt be surprised with people jumping ship when outages last this long.

Thanks Shawn !
My job has me working from home a lot which I am not able to do now and there is a loss in productivity.
Your management has to come down hard on Rogers. I have been a customer of Teksavvy for over 8 yrs now (was Ontario DSL back in the days). My primary reason to be with Teksavvy all these years is not for the rates but your better service in comparison to Rogers and Bell !