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nder
@rcn.com

nder

Anon

[Connectivity] Lakeview, IL - Intermittent Slow Speeds

Hello,

For the past week we've been experiencing several internet issues in Lakeview, Chicago. The connection bounces between working fine and being unable to get pages to load, or they load extremely slowly. It seems to get worse around peak hours, but it's not consistent - Late last night I could not get a single page to load fully.

Ping tends to look like this, lots of multi-second pings to google at ~1 AM Central:
64 bytes from 173.194.46.65: icmp_seq=249 ttl=57 time=125.923 ms
Request timeout for icmp_seq 250
64 bytes from 173.194.46.65: icmp_seq=250 ttl=57 time=1801.054 ms
Request timeout for icmp_seq 252
64 bytes from 173.194.46.65: icmp_seq=251 ttl=57 time=2595.854 ms
64 bytes from 173.194.46.65: icmp_seq=252 ttl=57 time=2959.887 ms
Request timeout for icmp_seq 255
...
Request timeout for icmp_seq 259
Request timeout for icmp_seq 260
64 bytes from 173.194.46.65: icmp_seq=255 ttl=57 time=6289.458 ms
64 bytes from 173.194.46.65: icmp_seq=256 ttl=57 time=5931.656 ms
64 bytes from 173.194.46.65: icmp_seq=257 ttl=57 time=5161.989 ms

Speedtest shows everything is in spec and the download test was successful and speedy. My encoded MAC is: 7e33b9eb98b0df3ffa38471d68d89e9f7baad5f9

Thanks for any assistance.