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Magic Jack won't work unless computer is on

My Magic Jack instructions are pretty straight forward for use without a computer-using a router/modem. I plugged the Ethernet into the back of the CenturyLink router/modem and the other end into my M.J. Phone line went into the M.J. That unit went into a power source...just as described in the directions. All I get is, "error #3002, check your internet connection." This set-up works fine when my computer is ON, but the whole idea is to use the router, right? M.J. is my only phone, so I need IT, not my computer on all the time. Any suggestions? CenturyLink and M.J. both want me to check with the other for error reasons, so...big circle of confusion here.

First, in your router admin interface, disable MAC address filtering. It's possible this is a layer of extra security you'll have to do without for your brand of modem/router combo.

Second, give your router a static IP below the DHCP range of your router. For instance, if your router has a DHCP range of 192.168.0.100 to 192.168.0.149, give your magicJack a static IP of 192.168.0.3 (or whatever, so long as it's below 100.) If DHCP range of 192.168.1.100 to 192.168.1.149, obviously, your static IP for your magicJack will be, for example, 192.168.1.3.

Reboot your router, magicJack and other network devices.
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MJCheck - »mjcheck.low.li
Tips and Info on MagicJack plus.

I have Magic Jack Plus connected to my router and it still works when I turn my computer off.
My modem connects to my router, not directly to my computer. The router connects to my computer with an Ethernet cable. Also, Magic Jack connects to my router with an Ethernet cable. Please check your connections.

Banana Peel has a modem/router combo. Maybe the problem is with the crummy ethernet cable that comes with the magicJack.

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MJCheck - »mjcheck.low.li
Tips and Info on MagicJack plus.

Thank you Greenman. I'll need to try that! Don't have an extra, but will give it a whirl.

i am century link customer and i am facing the same issue. MJ chat service support has said if router and modem is in one devise then we cannot use MJ. I am bit hopful seeing your thread here. But i do not see option to disable the MAC address filtering. How do i do that?? Please help.

Which of these modems do you have?
»qwest.centurylink.com/internethe···ems.html
Find the modem in this set of modem/routers used by centurylink, then download the manual for that modem/router. Inside that manual, you should find information about MAC address filtering.

Every device on the web has a unique MAC address. (Or at least so we hope.)

If you've never set up MAC address filtering, you may not have it enabled, in which case this is not going to help. If Centurylink set up your router for you, they may have set it up with MAC address filtering.
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MJCheck - »mjcheck.low.li
Tips and Info on MagicJack plus.