| Did I get a used SB6141 or am I paranoid? I just got a SB6141 connected to TWC today, Sept 28th. I purchased it from Amazon, ARRIS / Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem - Retail Packaging - White, so it is not the OEM model. The product box itself was not shrink wrapped. The quick start guide was missing. The sticky labels across the product baggy were not damaged but I did not damage them either so it looks like new. After I had it provisioned and working on TWC I went into the log files and see entries for Sept. 4 and Sept. 8th. Was this modem used before? Comments please. |
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 JohkalCool CatPremium,MVM
join:2002-11-13
Happy Valley
kudos:6 | I would say your assumption is correct. At some point, someone had that modem powered up.
Was this modem purchase fulfilled by Amazon or was this through one of their vendors? |
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| By Amazon:
1 of: ARRIS / Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem - Retail Packaging - White [Personal Computers]
Condition: New
Sold by: Amazon.com LLC
$87.99
Amazon Prime: Two-Day Shipping is free |
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 sashwaPremium,Mod
join:2001-01-29
Alcatraz
kudos:15 | reply to Johkal
Maybe it's a new refurbished one. |
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JohkalCool CatPremium,MVM
join:2002-11-13
Happy Valley
kudos:6
1 edit | Could very well be. I'm just surprised if it is refurbished, why it wasn't declared. I'm not sure what relationships Amazon has with their vendors or how they actually acquire products. |
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| reply to sashwa
said by sashwa:Maybe it's a new refurbished one.
The product description says new. And the log shows activity just 20 days ago. Like someone returned it. |
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sashwaPremium,Mod
join:2001-01-29
Alcatraz
kudos:15
1 recommendation | I think I would ask Amazon about it then and explain to them how you received it.
If you do, could you please let us know what they say. I would be interested in what they say. |
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| said by sashwa:I think I would ask Amazon about it then and explain to them how you received it.
If you do, could you please let us know what they say. I contacted Amazon. Here is their response:
Hello,
I'm sorry to hear that your "ARRIS / Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem" arrived not as expected. It is certainly not our intention to ship used products to our customers, and we will investigate the origin of this problem.
Under this circumstances, I'll give you following option.
1. If you prefer to keep the item we will refund 25% off the purchase price of this item.
2. If you prefer please return it for a full refund--including shipping costs. Because the return is the result of our error, we'll pay for return shipping as well.
3. If you prefer we'll replace the entire set at no additional charge.
Just click the link below and write back to us the option you prefer.
Please visit the following link to provide the information we requested:
[link removed]
One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven"t met that standard. I"m truly sorry, and I hope you"ll give us another chance in the future.
We look forward to seeing you again soon.
Best regards,
Bharath P. |
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sashwaPremium,Mod
join:2001-01-29
Alcatraz
kudos:15 | Thanks.
Nice customer service. What are you going to do? I think if it's working correctly and you like it, I would select the 25% off. |
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1 recommendation | I did respond with option 1. Knowing how Time Warner nickels and dimes you to death, I'd probably charged a fee for two modem swaps in a month. It does seem to be working ok (fingers crossed). |
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sashwaPremium,Mod
join:2001-01-29
Alcatraz
kudos:15
1 recommendation | Myself, I think you made a smart choice. Good luck. |
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