US Cable Support → Time Warner Cable > Advantages of separate modems for Internet/phone

Advantages of separate modems for Internet/phone

A cousin of mine has had issues with phone calls dropping mid conversation. They have a single Arris modem that controls both phone and Internet. In many setups, I've seen Internet modems separate from the phone modem. A Time Warner tech came out and told them nothing was wrong with the line and blamed the Netgear wireless router and cordless phone for the problem.

1. What are the advantages of having separate modems for each service? Would getting a separate modem potentially fix the dropping of calls?

2. If separate modems would be the fix, would it be as simple as using a splitter to separate them? Right now there is a 2 way splitter, and I was thinking a splitter that had lower loss on the side for internet and regular split for the phone and TV.

Any thoughts would be appreciated.

I had a similar situation but with a ubee combo modem (phone/internet/wireless router). The phone calls would drop, ring once then disconnect etc etc. A reboot would take 10 minutes and we would be without internet for those 10 minutes. 10 minutes without internet for kids is an eternity.Took 4 service calls with each visit swapping the ubee for an identical ubee, lots of arguing and screaming til I finally got a tech that seperated the services and fixed the problem. He was honest and said TWC prefers to install + maintain 1 device rather than 2 seperate devices even though there is no extra charge to customer. He had to be patient to talk to a level3 tech on TWC end that knew how to change the billing codes to reflect the change. The new devices were an arris docsis2 modem with phone only active and a moto6141 for internet. Worked well for 6 months til fios came in the building and we switched.

In my opinion, there are pro/cons of having 2 modems. I personally run 2.

Problem is, if you run your own modem (and it happens to be the issue), then you are SOL. However, in my case, I kept having intermittent connection drop/modem reboots, and it also happens to the modem used for the phone, then they can't really say my own modem is at fault since it drops both mine and theirs.

I have found from 3 friends wit triple play and those combo units that anything over 20meg tier those things give problems. 2 friends with turbo tier have no issue and the 1 with extreme always gets knocked offline. ubee dvw3201