US Telco Support → CenturyLink > Part 3 of my saga of problems (actionec c1000a)

Part 3 of my saga of problems (actionec c1000a)

So here we are again -.-

So I had my c1000a for a long time and has been a brute but now it just freezes without warning it will not connect to wifi or ethernet and no interwebs without restarting.

My guess tis sh*t modem.

help please :P

Is it overheating?
Will it function in bridge mode?
Can you check the voltage of the power brick?
Is it still under warranty?

Is your circuit ADSL or VDSL?
If you are renting from CL, call and have them send another.
If not, you can probably find a used one at a reasonable price.

You can buy and use any DSL modem compatible with your circuit type. You just need to adjust the settings (VPI/VCI, etc.) to match your existing modem. The only problem is you will get limited support from CL if the modem in not on their compatibility list.

Honestly I bet it is over heating

I have vdsl2

I always forget to send it back :P

How do I check voltage of power brick?

idk if it even has a warrenty

It should have a 1 year warranty, if purchased new.

If you have a multimeter, check the output on the power brick plug to see if it matches what is printed on the label (12v dc, or similar).

If renting from CL, call them. Otherwise, I would just look for a used VDSL modem (ebay, craigslist). You could get a new one from Best Buy. They should still carry one in the CenturyLink packaging for $99.

I have a C1000A that has worked well in bridge mode for almost a year. Others have had a lot of trouble with them.

Yeah some c1000a work fine and some dont

ill invest in a c1000z

Hey there, sorry for the issues you've been having and that we haven't been on for a while to help. If you can send your account information and details to us directly at TalkToUs@centurylink.com, we'd be happy to look into this. Thanks--AshleyKay