gotak
join:2011-05-17
L6G 0C5 | reply to tekSavvyUser
Re: Teksavvy of yesteryear (rant) I work both at home and office. Lots of time I start something to wait for results. So I have some time to post. Plus mondays are bit of a write off as I do my debugging which has a lot of wait times. |
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 MJB
join:2012-01-29
 ·ACN DSL
 ·Rogers Hi-Speed
| sorry teksavvy and the rest of the tpia internet companies use the lines of bell/rogers/cogeco/telus/videotron/shaw.... they don't have their own last mile infrastructure.... point towards the big telecoms in this country and the fact that we are in 36th place for internet speeds based on the netindex on speedtest.net |
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 your moderator at work
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hidden : Off topic
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| reply to Dssgrntld
Re: Teksavvy of yesteryear (rant) Complain to the CRTC and CCTS.
»www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E
»www.ccts-cprst.ca/
If enough people do, they will notice. You may get some canned response about them not being able to do anything, or directing you elsewhere (like the CCTS). That's fine. I did too. But I wrote back to the CRTC and told them I held them squarely responsible for the terms of the relationship between the TPIAs and incumbents and that I was upset with *them*. They acknowledged it and someone higher up actually responded and pointed to some of the current procedure underway to review. It is government. They have way too many people paid to generate reports about quantities of messages about X, Y, and Z. Get yours into the system.
The CCTS tried to point me back the other way (to CRTC) and I told them that they (as a body funded by the CRTC to hear this crap) needed to make note of it and raise it as an issue. Eventually I got a lame response from Bell, so someone there is paying attention and I'm sure Bell didn't appreciate having to respond to me, regardless of how little effort they made.
So instead of writing rants in here, write them somewhere that matters more. |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:11 | And CC the Minister of Industry |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:23 | reply to polkaroo
CCTS complaints come to us and won't help...
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Marc - CEO/TekSavvy |
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| CCTS complaints are compiled and reported on in broad strokes to the CRTC. If they get hundreds of complaints about TPIAs messing things up for people, they will help your case. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:23 | It's possible.. We have to deal with each complaint.. It creates more work but in the end, it may help. I don't know. I know the CRTC as a whole is very much aware. They tweeted about it earlier today.
Thanks for the support though.
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Marc - CEO/TekSavvy |
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 GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:20 | reply to Dssgrntld
But their tweet implies they will do nothing except tell Rogers to be nice. Which would have zero effect. |
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| reply to TSI Marc
Thanks Marc. I don't like that it makes more work for you, but if people complain about the situation and indicate, where appropriate, that they feel the incumbent may be messing things up for you, and you respond to the CCTS with the facts, then it provides ammunition for their recommendations.
When I looked through last year's annual report, they had one section in the "Topics & Trends" category based on just 9 complaints. Imagine if they got a call from every person who was affected by this cable outage crap. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:23 | reply to Guspaz
They have a Part 1 now to deal with. We'll have to see what happens.
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Marc - CEO/TekSavvy |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:23 | reply to polkaroo
I hear you. I agree that the CCTS should play a role.. Maybe some tweaks are required there too in order to better capture these kinds of problems.
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Marc - CEO/TekSavvy |
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| reply to stevey_frac
+1 |
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Reviews:
·TekSavvy DSL
| reply to mrmkl
Not sure if serious... Its annoying to be without internet BUT you guys are RETARDED if you think that the way Teksavvy has handled this shows they dont care. They did what they could. They even got a contingency measure for PPL through WIND.
The way we have it in Canada... if you go with a reseller you should know that you depend partially on the incubent for installation. IF you dont get that... your to dumb to argue with /END THREAD
these ppl are getting ridiculous. I want this forum to go back to people helping eachother with Technical stuff... not people BITCHING without knowing what they are BITCHING about. |
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 KC_
join:2013-06-10
North York, ON | reply to gotak
I hope you'll have enough decency in you to report back after you get your first bill for that sweet deal,, or after six months, when the sweet deal expires..
Cheers. |
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| reply to trog
Their hands dont seem tied when they reach out to take my monthly bill payment |
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1 edit | reply to gotak
said by gotak:I was a Rogers customer for 5 years before TekSavvy and there was never ever a 4 day outage in those 5 years.
You're special. I was offline for a week with Rogers (but they did refund me for an entire month).
quote:
Marc tells me "You are welcomed" but really is he doing me a favour
You're missing the point: without Teksavvy, that deal from Rogers doesn't exist. |
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| reply to Dssgrntld
said by Dssgrntld :Now if this DHCP issue is due to the incumbents playing games, f*(@ng tell me this. I don't care if you think I may have read it in the paper, or saw it in a forum. I want to hear it from the person I'm paying 70 bucks a month to, regardless of your margins. I'm not paying Rogers, I'm paying YOU and I need YOU to give me as much information as possible and to reassure me.
I sympathize and kinda have to agree. However, I doubt the person you speak to on the phone can say for sure (for legal reasons) whether Rogers is playing games. Regardless, you certainly have a right to know that the problem isn't on your or Teksavvy's end. |
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gotak
join:2011-05-17
L6G 0C5 | reply to Webslingerac
No you are missing the point. If he acts like he's doing my a favour by existing he's on his way to becoming like Rogers. |
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gotak
join:2011-05-17
L6G 0C5 Reviews:
·TekSavvy DSL
·Rogers Hi-Speed
| reply to KC_
My friend had his deal with 300 gigs extended 3 times over the past 3 years just by calling in. Most recently last month. So yeah I don't think the doom and groomers are going to gloat here anytime soon.
But hey if you guys believes in the religion of TekSavvy it's your choice. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:23 | I'm not acting. It's a fact, TekSavvy has played a significant role in lowering wireline access rates.
But look, we also don't hold you ransom. You wanted to leave.. And you did from what I can understand by your posts. It's frustrating when it's out of our control. But I can understand that you have to do what you have to do.
It's the part where you say that no other considerations should enter into the calculation. It clearly matters that we have an overall impact. You can ignore those parts if you want but it doesn't make it less so.
Your choices are always yours..
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Marc - CEO/TekSavvy |
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Reviews:
·SONIC.NET
 ·AT&T U-Verse
·Comcast
| reply to loosedobbs
said by loosedobbs:It is job of TS pros to handle all this. right up to proving that Rogers is breaking regulations. Therein lies the problem. Rogers is fully complying with the regulations that Rogers and Cogeco bought. |
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| reply to Absolutely
said by Absolutely :Drop the vendors then And use whom, exactly? |
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your moderator at work
hidden :
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| reply to gotak
Re: Teksavvy of yesteryear (rant) said by gotak:No you are missing the point. If he acts like he's doing my a favour by existing he's on his way to becoming like Rogers.
Because Rogers also helps to lower pricing for the general public and is dedicated towards principles of net neutrality? Hmm . . . nope |
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| reply to gotak
Really stop gotak, its just silly at this point.
Rogers CEO wouldnt be on a forum trying to convince you that they are working hard for you, and that they cant do more as the current CRTC system limits them |
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| reply to gotak
said by gotak:My friend had his deal with 300 gigs extended 3 times over the past 3 years just by calling in. Most recently last month. So yeah I don't think the doom and groomers are going to gloat here anytime soon.
But hey if you guys believes in the religion of TekSavvy it's your choice.
Here is the problem with your logic, looks to me you look at this as "me" issue. But you miss the bigger picture and that is market economy and fair competition. Fine you decided to go to Rogers, good for you. But some of us want to stay with TS and we are entitled to the same service as you are getting from Rogers in addressing any outage or other shortcomings, I demand that service and the regulation has to protect me and honoring my rights as a consumer in this country regardless of how I buy that service be it directly from Rogers or through TPIAs.
If we are short sighted and go with your logic, tomorrow airlines can do the same thing: "every one who buys the ticket directly from me gets preferential treatment"
Insurance companies do the same thing... and the list goes on.
I as a consumer have the right to choose and demand the regulators to protect me and CNOC now has filed the application in that regard. And I don't want to give up my rights just because incumbents want to ploy me to go back to them and after that brag about it that Rogers gave me the same deal as TS does. And I don't want to make a phone call after some interval to renew my sweet deal either because I get them without any call from TPIA anyhow.
You mentioned in earlier notes that you can afford more expensive service and so on. It is not about you only, it is about marketplace and right of all of us. |
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| reply to Dssgrntld
said by Dssgrntld :I Teksavvy needs to explain to their customer that DHCP/RF issues are provided by X and that they have no insight into repair times and that you're working towards measures to try and get more access in the future. Customers need to know that I will be reimbursed and you as a company are just as frustrated as I am and doing everything in your power (which I'm sure you are, but haven't heard anything from my calls). Without reading the forums, I wouldn't have known about the CNOC, etc. That's where my rant comes in. The average customer knows that they're paying money for a service they aren't receiving, not the reasons or realities behind it.
And the majority of customers don't care about any of this stuff and to sit and explain it to them would just cause higher call times and longer waits. |
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| reply to Dssgrntld
complaining to CRTC does nothing... it basically gets redirected to the ISP.... should just read the first paragraph.
"The CRTC does not regulate the rates, quality of service or business practices for Internet service providers."
BTW I would like to add that my "tenant" (cause rogers required a seperate mail address to install another cable modem at my location) uses Rogers for internet while I have Teksavvy ... so modems at same location and my Teksavvy one has more issues and downtime then the "tenants" rogers one... and both on the same cable line, basically yhe line comes into the house into a split of two, one goes to rogers modem, and other to teksavvy (there is no television or anything else on the lines)... both are exact same modems also. |
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