gotak ... the way it's going, it's not really a similar price to go with an incumbent. It's significantly more expensive. It would cost me about 50% more for comparable speeds, but far less data usage.
Moreover, this is precisely what the incumbents want us to do ... so they can lock us into contracts or other conditions making it difficult to go back.
There's a lot to think about. This is short term pain for long term gain.
gotak ... the way it's going, it's not really a similar price to go with an incumbent. It's significantly more expensive. It would cost me about 50% more for comparable speeds, but far less data usage.
Moreover, this is precisely what the incumbents want us to do ... so they can lock us into contracts or other conditions making it difficult to go back.
There's a lot to think about. This is short term pain for long term gain.
That's weird you think that cause I called Robbers yesterday and got the 35/3 cable package with 300 gig at the same price as Tek. No contract. And no need to buy a modem either.
gotak ... the way it's going, it's not really a similar price to go with an incumbent. It's significantly more expensive. It would cost me about 50% more for comparable speeds, but far less data usage.
Moreover, this is precisely what the incumbents want us to do ... so they can lock us into contracts or other conditions making it difficult to go back.
There's a lot to think about. This is short term pain for long term gain.
That's weird you think that cause I called Robbers yesterday and got the 35/3 cable package with 300 gig at the same price as Tek. No contract. And no need to buy a modem either.
That's weird you think that cause I called Robbers yesterday and got the 35/3 cable package with 300 gig at the same price as Tek. No contract. And no need to buy a modem either.
So you got a sweetheart deal to woo you back to Rogers from TekSavvy. No contract? So how long is that price good for? 6 months? Rogers bumps their prices at least once if not twice in a year. I've not had a TekSavvy price increase except when I changed plans.
I hate sweetheart deals ... I've been burned on them with Rogers and Bell in the past where staff says different things as to what's included, when it expires etc. That's why I'm on TekSavvy and Wind.
When I had Rogers, and I had problems, believe me, I beat my head against brick walls getting problems solved, often having to go to management to get them resolved because customer support was just about useless.
gotak ... the way it's going, it's not really a similar price to go with an incumbent. It's significantly more expensive. It would cost me about 50% more for comparable speeds, but far less data usage.
Moreover, this is precisely what the incumbents want us to do ... so they can lock us into contracts or other conditions making it difficult to go back.
There's a lot to think about. This is short term pain for long term gain.
That's weird you think that cause I called Robbers yesterday and got the 35/3 cable package with 300 gig at the same price as Tek. No contract. And no need to buy a modem either.
Rogers screwed me on a cell phone deal when I was thinking of switching. Be very careful taking these incumbants deals. Their phone reps lie worse than thieves.
I was a Rogers customer for 5 years before TekSavvy and there was never ever a 4 day outage in those 5 years. I think you are over amplifying in your mind the trouble with Rogers. Yes there are issues but I am sure you noticed there has been rolling outtages with TekSavvy for a while now.
The way I see it is I get back internet back today which enables me to do my work at home so I don't have to stay at the office late. So I can spend the time with my 5 month old that I don't want to miss. While people can rant and rave about Roger's bad practices. I'd rather pay more and not miss the moments important to me. And since I am not actually at this moment paying more. It seems like a no brainer.
If I can convince myself alternative to cable reseller can give me stable service without the hassle of the bad billing practices. Then I'll leave Rogers again. It's no biggie as there's no contract. In the mean time as long as you guys are supporting 3rd party vendors and they keep afloat I don't see why I can't continue to enjoy the same price as you but without the downside of having someone relay my technical issues to Rogers and then crossing fingers they will be fixed.
I was a Rogers customer for 5 years before TekSavvy and there was never ever a 4 day outage in those 5 years.
Yeah that's nice. I was a rogers customer for a bit over 7 years, and got hit with: 24h outage, 72h outage, and a 11 day outage. Including two cases where the tech pulling the cable. Luckily I saw them do that, and was able to get them to call into the head office so they wouldn't.
That's not even touching the massive screwup on routing that lasted 6 months, or the 30min DHCP leases for Woodstock--that lasted 4 months. And in my parents case, where their cable modem died(an old tetryon), and they sent them no less than 4 RCA modems that simply wouldn't connect with the head end, leaving them without internet for 6 weeks.
With Tek, I've had one outage lasting two days. And that was because rogers...again...fudged up routing.
Sure, Tek, wind, new players certainly have changed the playing field and lowered prices. sure it was prolly a sweetheart deal to lure a cust back to rogers.
but seriously? Thats your response? just a flippant, youre welcome?
Why not accuse anyone with an issue of being a troll. oh wait. that was 3 posts up. How is this helpful?
It just reinforces the perception that you think nothing is your fault but that everything good is thanks to you. You have done much for internet service and customer rights and for that I thank you. But some of this other stuff just comes off as petty and confrontational. This is a discussion forum afterall. coming back with "and the trolls are out" or a "youre welcome" as your witty retorts certainly dont encourage any kind of discussion. They dont impart any kind of understanding, in fact, it feels like a slap in the face to someone who just wants to air their grievances.
I get that you are tired of explaining why things are the way they are. but dude, thats part of the game. you cant just give up on it and expect people to deal with your 'tude. If you cant help but give people attitude for having the gall to take issue with shitty service, well, maybe you shouldnt be frequenting the forums?
I was with Rogers for nearly 10 years, and through that were a few prolonged outages not many I'll grant you, but the worst problems were the degraded service issues. And it was brutal ... the times I raised tickets that would be closed NFF when clearly when you get 300kbps on a 1.5 Mbps service, something's wrong.
Being in the computing and communications industry for many many years, I have a good grasp on the technical aspects of what's happening with the incumbents vs the TPIAs, so I see them for what they are ... incompetence or possibly deliberate obstruction on the part of the incumbents.
I've also seen how the legal process wrt to regulatory bodies like the CRTC work and recognize that the process of getting problems resolved is quite painful to watch.
So, maybe I'm more forgiving.
But in the end it's all about personal choice. 20 years ago, we wouldn't be having this discussion. I did a little work from home by dialing in to the office with a glass teletype and an acoustic coupler, but that was a prelude to having to go into the office when on call.
We've created new freedoms to do things like spend time with our kids, although we may not be spending the time we think for although at home, our eyes are glued to the screen(s).
If you're comfortable with the choice you're making to want to go back to incumbents, then so be it ... but the problem is in doing so you are legitimizing the techniques to win back customers from TPIAs and the TPIAs only crime was to be naive in thinking this was all going to work smoothly!
Sure, Tek, wind, new players certainly have changed the playing field and lowered prices. sure it was prolly a sweetheart deal to lure a cust back to rogers.
but seriously? Thats your response? just a flippant, youre welcome?
Why not accuse anyone with an issue of being a troll. oh wait. that was 3 posts up. How is this helpful?
It just reinforces the perception that you think nothing is your fault but that everything good is thanks to you. You have done much for internet service and customer rights and for that I thank you. But some of this other stuff just comes off as petty and confrontational. This is a discussion forum afterall. coming back with "and the trolls are out" or a "youre welcome" as your witty retorts certainly dont encourage any kind of discussion. They dont impart any kind of understanding, in fact, it feels like a slap in the face to someone who just wants to air their grievances.
I get that you are tired of explaining why things are the way they are. but dude, thats part of the game. you cant just give up on it and expect people to deal with your 'tude. If you cant help but give people attitude for having the gall to take issue with shitty service, well, maybe you shouldnt be frequenting the forums?
I'm guilty of being human it seems.
I'm here day after day trying to help any and all. I'm on my staff day and night to make sure we're doing everything we can to help. Even in this thread I'm offering help.
My priorities are in the right place.
This mess that's currently going on is 100% not our fault. full stop. -- Marc - CEO/TekSavvy
I was with Rogers for nearly 10 years, and through that were a few prolonged outages not many I'll grant you, but the worst problems were the degraded service issues. And it was brutal ... the times I raised tickets that would be closed NFF when clearly when you get 300kbps on a 1.5 Mbps service, something's wrong.
Being in the computing and communications industry for many many years, I have a good grasp on the technical aspects of what's happening with the incumbents vs the TPIAs, so I see them for what they are ... incompetence or possibly deliberate obstruction on the part of the incumbents.
I've also seen how the legal process wrt to regulatory bodies like the CRTC work and recognize that the process of getting problems resolved is quite painful to watch.
So, maybe I'm more forgiving.
But in the end it's all about personal choice. 20 years ago, we wouldn't be having this discussion. I did a little work from home by dialing in to the office with a glass teletype and an acoustic coupler, but that was a prelude to having to go into the office when on call.
We've created new freedoms to do things like spend time with our kids, although we may not be spending the time we think for although at home, our eyes are glued to the screen(s).
If you're comfortable with the choice you're making to want to go back to incumbents, then so be it ... but the problem is in doing so you are legitimizing the techniques to win back customers from TPIAs and the TPIAs only crime was to be naive in thinking this was all going to work smoothly!
To me forgiving and crime are words that has no place in the discussion of whether someone should use a service or not.
At some point in the past the cost vs benefit was in TekSavvy's favour because there was no competition to B and R. Now because of of the CRTC there is some competition. But now the cost vs benefit is not so clearly in the 3rd party's side due to the limitation of the current set up and the pain you have to endure while the incumbents are stepping up on the price side.
If we were all to stick by TekSavvy when service are out for days. How responsive would they be to our problems? If all of us are kamikaze level loyal users would there be any need to improve? Any need to keep price down?
Marc tells me "You are welcomed" but really is he doing me a favour by starting his company or did he start it because he saw a chance to make some money? It almost seems like he is a bit smug to be honest.
If I don't act like a logical consumer TSI and others will be no better than Rogers. By acting like a logical consumer we keep all provider honest.
It is difficult to deal with idiots ... but what we can do, eh?
Keep up the good work!
OK, i was staying out of this thread by a mile, but really? Calling frustrated customers idiots? Going a little far there. I don't see anyone calling Marc an idiot for expressing his frustrating outward as upset customers express it inward (toward TSI).
Each deserve a break and a little more respect than this.
Marc tells me "You are welcomed" but really is he doing me a favour by starting his company or did he start it because he saw a chance to make some money? It almost seems like he is a bit smug to be honest.
If I don't act like a logical consumer TSI and others will be no better than Rogers. By acting like a logical consumer we keep all provider honest.
Nobody is questioning your decisions. If you feel better going with Rogers--or if it is more logical, in your circumstance, or whatever--then do so.
It doesn't change the facts though: competition from Teksavvy has caused Rogers to offer competitive prices to select customers. Don't expect those prices to last if Rogers manages to stamp out the TPIA providers. -- electronicsguru.ca
Marc tells me "You are welcomed" but really is he doing me a favour by starting his company or did he start it because he saw a chance to make some money? It almost seems like he is a bit smug to be honest.
If I don't act like a logical consumer TSI and others will be no better than Rogers. By acting like a logical consumer we keep all provider honest.
Nobody is questioning your decisions. If you feel better going with Rogers--or if it is more logical, in your circumstance, or whatever--then do so.
It doesn't change the facts though: competition from Teksavvy has caused Rogers to offer competitive prices to select customers. Don't expect those prices to last if Rogers manages to stamp out the TPIA providers.
Rogers and Bell are only offering competitive prices because of the 3rd party providers. If they were gone they'd rob you even more.
I work both at home and office. Lots of time I start something to wait for results. So I have some time to post. Plus mondays are bit of a write off as I do my debugging which has a lot of wait times.
sorry teksavvy and the rest of the tpia internet companies use the lines of bell/rogers/cogeco/telus/videotron/shaw.... they don't have their own last mile infrastructure.... point towards the big telecoms in this country and the fact that we are in 36th place for internet speeds based on the netindex on speedtest.net
Not sure if serious... Its annoying to be without internet BUT you guys are RETARDED if you think that the way Teksavvy has handled this shows they dont care. They did what they could. They even got a contingency measure for PPL through WIND.
The way we have it in Canada... if you go with a reseller you should know that you depend partially on the incubent for installation. IF you dont get that... your to dumb to argue with /END THREAD
these ppl are getting ridiculous. I want this forum to go back to people helping eachother with Technical stuff... not people BITCHING without knowing what they are BITCHING about.
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