Satellite → WildBlue Satellite > High utilization rate

Re: High utilization rate

Hi quilterd,

I just wanted to post that I can help with any questions or concerns you may have at any time! I will be happy to research your account further and see what is going on.

Feel free to e-mail me the phone number associated with your account, a brief description of the issue (copy the post from this forum), and the best time to reach you. The email address here is: exedelistens@viasat.com.

2 hours of Youtube in Standard Definition = 1.5Gb
2 hours of Youtube in High Definition = 4.6Gb

Thanks

Put me in there I'll show you how to do some change and stop getting on my knees and "pleasing" the corporations.

Google Fiber uses near 10 year old tech with software hacks to turn the Gb ports into virtual Tb ports so it is doable. Now if only we would stop giving money to every country with a problem we would have the money to better our own.

Screw the regulators and shareholders this is whats needed for internet evolution in our country because right now its pitiful.

Google will never roll out across the US. Regulators wouldn't allow it. Shareholders wouldn't allow it. And Google could never even begin to pay for such a project.

A 4K movie is 160GB in size if ISP's do not lift the caps you will see many communities making their own ISP's with unlimited caps and I mean truly unlimited "Bandwidth is like water" as quoted from a Suddenlink rep( Its only 10 bucks for every 50GB you go over) and I truly believe that if Google Fiber was available to every home in the US that data caps would be a thing of the past in Japan the lowest data cap there is 1TB a month with a daily cap of 30GB a day the lowest and the have DSL that is a 50MB pipe and did I mention that most of Japan is Fibered up. When 4K becomes the next big thing i expect ISP's to quite it with the caps or I suspect alot of them will become unsupported by steaming services that offer it effectively losing income as consumers will go to a company that will and will not have a cap.

This is why the FCC needs some new faces rather than the current as none of them have the guts to stand up to these companies that are just money grubbing to the point of lighting 100 dollar bills to light cigars.

Google Fiber has the ability to be in every home in the US but the cable companies don't like the competition. Maybe when that new super satellite gets in space in 2016 it will be able to put up with unlimited (although the current one can) but I won't get to see it as I'm going to be moving next month sometime and will be getting a 30MB Suddenlink pipe. or an alternative is to get a T1 line ran all the way here.

Unfortunately, the sales people are only reading off scripts and not that many people truely understand how data can be ate through in a hurry.

Like a said, a 2 hour HD video would typically be around 8GB. But the same video in standard def would be significantly less data (albeit still in the 100's of MB range).

I think many of us would love unlimited, high-speed internet. Unfortunately, depending on your location, current technology does not allow this. Hopefully in the future things will change, but for now, it is what it is.

Those are good pointers. Wish the Wild Blue chick had known that kind of stuff in the beginning. Would have saved me much aggravation and frustration. The people who sold us on it promised we could easily watch videos and be within the limits. That seems to be a gross exaggeration since I am signing off every time I step away and its still well beyond their projected amounts.
I appreciate it immensely that you have directed me on how to at least improve my results until I can get a real internet access system.

For a couple...I would say just basic use of the internet for 30 days (i.e. web browsing, viewing Youtube videos in standard def, email, shopping, etc.) will easily use up 15GB of data/month.

You also have to watch leaving your computer on certain websites. With my 4G account, I once left the computer on a website (I think it was ESPN) for a couple hours. It managed to burn through 1GB of data in about 90 minutes when I wasn't even at the computer. You have to be very careful about leaving any webpages up when you leave the computer unattended. Who knows what might eat up data when you are away from it.

And I agree with silbaco. If you watched a couple hours of Youtube in HD mode (which could automatically set that high if you don't change it), you could have easily burned through 3.5GB of data. In fact, if you had 2 hours of HD video, you are lucky you didn't burn through 8GB of data.

Perhaps I am missing something, but you said you watched ~2 hours of youtube and jumped 3.5 GB. Unless you watched those videos on the lowest setting, that doesn't sound at all unreasonable. Youtube can really burn through the data, especially if it defaults to 720P or higher. And if you switch between a lot of videos, the buffering can eat away a lot of data without you ever viewing it.

There are no teenagers in the house to have used it. There are only myself and husband, who is at work frequently. There has been no cloud services used, and certainly not enough backups of data to account for that kind of data useage. We have been using a Sprint air card and never exceeded 5Gs. (It was too slow for comfortably using YouTube, thus I wanted access via Wild Blue.)
I was assured that we could just about use the computer 24 hrs/day for less than 25 Gs... WRONG!
It was misrepresented totally. I haven't used more than 6 hours of YouTube and am currently at 14.7 after only 10 days. I have purposely avoided using it for a couple days just to see if there would be any changes across that time.
There is no reason for me to have this service if it offers nothing more than I already have for less expense. Color me disappointed.

Could be a number of things. Cloud services, online updates/backups taking place automatically, unsecured router, son/daughter using the system when you are not aware, etc.

Question is...did you have high-speed internet before and then got satellite internet to replace what?

We had our system installed 2 weeks ago. Within one week of install, we had used over 5Gs. There had been 3 laptops browsing on it, so we immediately turned off 2 of them. With only 1 unit online, and only minimal use, we jumped 3.5 over a 24 hour period. That was with me using maybe 2 hours of YouTube videos and a couple hours of Facebook reading and short posts.
We called late Saturday evening and talked to a service representative who was totally useless. All she could do was tell us we were playing too many games and watching movies. There had been none of that at all. I am now looking elsewhere for intelligent answers. At this rate, I will gladly pay to get that contract cancelled and let them keep their "top of the line Satellite" receiver.
Any ideas that can be provided would be appreciated.