Geog33
join:2013-10-02
Waterloo, ON | reply to Geog33
Re: [Outages] Outages Kitchener Waterloo- cable Well...might have spoke too soon. Around 9am this morning I lost connection again in N2J. Don't know if KW is resolved just yet! |
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| reply to dbacsek
So now Rogers is saying that the problem is fixed (without a site visit) but I cannot get onto my modem's web address (Thomson 475 - 192.168.100.1), or any other.
All the lights are solid green except for link which is flashing fast, and the US button is flashing slowly.
When I run windows diagnostics, it says that "Local area connection doesn't have a valid IP configuration".
Sorry for not understanding all the tech talk here, but is this the DCHP issue everyone is talking about? Is there anything I can try other than resetting the modem (again) and rebooting? |
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| reply to jmayer519
are you on cable service or dsl ? |
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| said by youneedhelp :are you on cable service or dsl ?
I'm on cable... Still no luck here though.. |
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| reply to youneedhelp
said by youneedhelp :are you on cable service or dsl ?
Cable |
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| reply to MeRay
Hello everyone,
We understand that there are many customers affected during these outages.
If those of you who have not done so already. Please send us a message in the »TekSavvy Direct Forum so that we can troubleshoot your service and open a repair ticket for each and everyone of you.
The more repair tickets we open, the more we can track the issues that are happening.
Please note that outages are only reported because we have opened 5 repair tickets for the same issue. We rely on our customers to troubleshoot with us. The more repair tickets opened the merrier.
Thank you for taking the time to troubleshoot with us in the »TekSavvy Direct Forum!
Thank you.
TSI Shawn S
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TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
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| said by TSI ShawnS:Hello everyone,
We understand that there are many customers affected during these outages.
If you have not done so already. Please send us a message in the »TekSavvy Direct Forum so that we can troubleshoot your service and open a repair ticket for each and everyone of you.
I have. The problem I have is that it takes a long time to get an answer, and in the meantime, I could be doing something else to fix it, which is why I am asking here.
Also, I hope I don't have to wait for another call to Rogers to come and fix the issue, as I had a schedule of either tomorrow, Sat or Monday, and I don't want that moved back because they "think" it is resolved. Very frustrating! |
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| Ya I'm still waiting for a reply on my post as well, at least you had Rogers guys offered to come over an fix it, I've been left completely in the dark |
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| said by jmayer519:Ya I'm still waiting for a reply on my post as well, at least you had Rogers guys offered to come over an fix it, I've been left completely in the dark
Not *exactly* true. I had a call scheduled - no one confirmed, and now I am sure that they will not honour the original schedule, but bump me back to the bottom of the list again. |
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| reply to jmayer519
Hello dbacsek & jmayer519,
Thank you for your response.
We are working really hard to answer your direct messages as quickly and efficiently as we can.
Thank you for your continued patience.
Thank you
TSI Shawn S.
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TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
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jett
join:2003-06-28
Kitchener, ON | reply to MeRay
double post....................................... |
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jett
join:2003-06-28
Kitchener, ON | reply to TSI ShawnS
They say KW issues are solved, this is not the case... there are many of us that still have DHCP issues, while our RF issues were solved two days ago only a few were able to get ip addresses.
Direct support forum seems to take at least one day for a response and often you get a response from different people who try to do step 1 over again or completely ignore the actual issue.......... I guess I will try calling again after 6pm when I get unlimited calling and wait on hold for hours. |
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| said by jett: They say KW issues are solved, this is not the case... there are many of us that still have DHCP issues, while our RF issues were solved two days ago only a few were able to get ip addresses.
My RF issue was supposedly fixed as of 2:30am last night, but you're right - I still cannot get an IP address. |
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| reply to jett
Hey Jett, I'm in the Stanley park area of Kitchener, I'm not sure which one of those issues I fall under, but what I can tell you is when I reset my modem the "DS" light ends up flashes green a bit, the "US" light flashes green a bit, then it trips out an the colours go blue lol..On screen under local area connection doing the troubleshoot / diagnos it's telling me "local area connection doesn't have a valid IP configuration" gah, hoping someone can shed some light on this |
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jett
join:2003-06-28
Kitchener, ON | can you post your modem stats ? im about a 1km from grancrest place POI and no dhcp for me. |
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| reply to MeRay
Hello jmayer519.
I have looked at your Direct message,
You are experiencing a DHCP issue. We will be opening a ticket for you today.
Thank you
TSI Shawn S |
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| If I had a ticket opened for me when I called in, do I still need to go to the direct forums and open another ticket??
Also, how can I get a status update on my 'ticket'? I received it yesterday morning, and I haven't heard anything back since?! |
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| Hello SDOT,
I can certainly have a look for you.
I would need some of your account information to locate your account.
Please create a Direct forum post. I will have a look for you.
Thank you
TSI Shawn S
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TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
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| reply to MeRay
-----------------------EVENT LOG-------------------------
Time Priority Description
Thu Oct 03 15:26:59 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Thu Oct 03 00:37:36 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=44:32:c8:3c...
Thu Oct 03 00:10:48 2013 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC S...
Wed Oct 02 23:58:57 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Tue Oct 01 21:43:46 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=44:32:c...
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=44:32:c...
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=44:32:c...
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=44:32:c...
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=44:32:c...
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=44:32:c...
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=44:32:c...
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=44:32:c...
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=44:32:c...
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=44:32:c...
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=44:32:c...
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=44:32:c...
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
I guess it would appear that I too have the DHCP issues as well, now that there is a ticket open whats the next step?
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1 edit | reply to MeRay
I also cannot renew an IP address here in Waterloo. The cable was activated yesterday, rogers technician came in and told me the signal is good. However, the router cannot renew its WAN IP. Somehow, I got one IP around 7:00pm yesterday, but cannot get it anymore, after I rebooted the router.
I suspected the technician was aware of some issues, as he told me: "when you see my van left driveway, you can reset the modem to connect".
I have created a message on direct forum.
Thanks for helping. |
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| reply to jmayer519
Hello there,
Thank you for the information!
I see that there is a reply to our Direct message.
Have a great day
TSI Shawn S |
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| reply to winterpig
Hello winterpig.
I'm really sorry to hear that your service is down right off the bat.
We will get to your message as soon as we can!
Thank you for troubleshooting with us.
TSI Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
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| reply to MeRay
I'm back up! Hopefully for good! |
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| reply to MeRay
same here, came online about 2 hours ago, hopefully for good! |
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| did you have to do anything special or was it just working? |
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| reply to MeRay
I'm in the Waterloo area and I had an issue as well today with Home phone, TV, and Internet going up and down for about an hour....my guess is they are doing some work in the area |
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| reply to MeRay
I didnt do anything, cable internet had just came back on its own, i suspect they were doing work in the area, i had seen a Bell truck earlier so idk.... i have been frequently resettin my modem if that helped, but it hasnt before, just kinda magically came back but eh, im not complaining anymore i got internet! |
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jett
join:2003-06-28
Kitchener, ON | still waiting here, did you have a ticket open ? if so since when. |
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| Had a ticket open since yesterday |
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jett
join:2003-06-28
Kitchener, ON | still waiting for an IP in south kw. ticket open |
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