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Roccoc
join:1999-12-21
East Meadow, NY

Roccoc

Member

Optimum WiFi - Reporting Issues

Is there any way to report problems with Optimum WiFi hotspots in particular locations? I'm finding that most of the places where my iPhone 5 associates with an outdoor Optimum WiFi AP either don't work or are so slow as to be unusable. Is it possible that my phone is associating with a hotspot that is too far away even though the phone shows good signal? Thanks.
frdrizzt
join:2008-05-03
Ronkonkoma, NY

frdrizzt

Member

You should contact tech support with your info. They can see the last few locations a device connects to, so they can help identify a potential issue.

If you don't trust the "bar" signals ( I don't), you can always download a wifi app like inssider and check the actual levels.

Getssa
@optonline.net

Getssa to Roccoc

Anon

to Roccoc
There is a feed back button on optimum wifi page. They will repond