nonymousPremium
join:2003-09-08
Glendale, AZ
2 edits | reply to Concerned101
Re: CenturyLink predictably disrupting my service...? You would be surprised at the number of things that can cause time of day repair issues. Need a tech schedule to be there during the time it is most likely to occur. So if you do a repair schedule it for that time frame.
Also, what are the modem stats when the issue is occurring? |
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| said by nonymous:You would be surprised at the number of things that can cause time of day repair issues. Such as? --and don't simply tell me a congested line because of high traffic at this time of the day. Before my new plan started just weeks ago I was not having an issue like this.
Also, keep in mind I am talking about a predictable service interruption that occurs between 4 PM and 6:30 PM only on weekdays. The service before is perfect and then gets restored exactly the same (including bandwidth). |
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 dondude
join:2005-09-15
Lehigh Acres, FL | You have to post your line stats when service is out. |
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| reply to Concerned101
said by Concerned101 :Such as? --and don't simply tell me a congested line because of high traffic at this time of the day. Before my new plan started just weeks ago I was not having an issue like this. It's not a "congested line." The circuit between you and the DSLAM is _dedicated_. The DSLAM's uplink ports can become congested (in your case, if you have 7M available but not 12M or higher, it's probably one or more DS3s), but that would not affect your trained speeds or cause DSL disconnections, whatsoever.
said by Concerned101 :Also, keep in mind I am talking about a predictable service interruption that occurs between 4 PM and 6:30 PM only on weekdays. The service before is perfect and then gets restored exactly the same (including bandwidth). I've heard of cases like that before where it turns out to be some source of interference that happens to be activated around the same time. Now, I'm not a telco tech so as far as actually trying to troubleshoot that, I can't offer much assistance. But it would be a possibility to look at, at least.
It's "possible" that a tech is messing with you, too, just as it's possible I could win the lottery. Very unlikely though. And I guarantee you it's not an official practice of CL/Qwest to do that - what would the motive be? |
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