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haroldo

join:2004-01-16
united state
kudos:1

1 edit

Apple Aware of iOS 7 iMessage Issue, Working on a Fi

quote:
Apple Aware of iOS 7 iMessage Issue, Working on a Fix
Tuesday October 1, 2013 8:22 pm PDT by Husain Sumra

Apple is aware of a glitch in iOS 7 that is disrupting iMessage delivery and is working on a fix, reports The Wall Street Journal.

quote:
We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update,” Apple said in a statement. “In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users
Since the release of iOS 7 last month, users have been complaining about issues relating to the sending and receiving of iMessages on their iOS devices. While some users have also complained about multi-day outages on their devices, Apple's System Status page hasn't documented all of them, suggesting that something more than a simple service problem is at fault.

As MacRumors reported yesterday, some users have reported that turning their iOS devices on and off has fixed their problem while others have claimed the method has not worked for them. In our own testing with a device experiencing difficulties, the following steps appear to have fixed the issue (Note: this will cause your device to forget previously entered Wi-fi passwords):

1. Turn off iMessage in Settings > Messages
2. Reset networking settings in Settings > General > Reset
3. Reenable iMessage in Settings > Messages
...
»www.macrumors.com/2013/10/01/app···n-a-fix/


obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
I had the problem. Did what was told and working fine now.

yabos

join:2003-02-16
London, ON
reply to haroldo
I had that problem. I went most of the day without realizing iMessage wasn't working properly. It was turned off by itself and I couldn't turn it back on. I just rebooted the phone and it was re-enabled and I received all the messages.


Nezmo
The name's Bond. James Bond.
Premium,MVM
join:2004-11-10
Coppell, TX
kudos:1
reply to haroldo
Yup, iMessage has failed on me about three times now. A phone reboot (not reset) has worked each time.
--
My Gallery
Formerly Nezmo


Fobulous
Premium
join:2002-08-14
Missouri City, TX
reply to haroldo
Yeah i had the same issue but instead of resetting network, i just power cycled my phone
--



Nezmo
The name's Bond. James Bond.
Premium,MVM
join:2004-11-10
Coppell, TX
kudos:1
reply to haroldo
It's getting old. And fallback to text just plain doesn't work.

Apple needs a new testing team/strategy.
--
My Gallery
Formerly Nezmo


maximus_808
Proud Veteran
Premium
join:2001-08-27
Troutdale, OR
reply to haroldo
I'm just glad to know it's not just me.


djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2
reply to haroldo
Ah, this must be the problem I had a couple days ago. I had never seen my phone get stuck trying to send an iMessage before. I rebooted it and it went back to normal.


not quite right
I'm not cool enough to be a Mac person

join:2001-06-23
Puyallup, WA
kudos:1
reply to haroldo
I went most of yesterday unaware of the problem until my wife called my work phone asking why I wasn't answering any of my texts all day. Reboot semi-sort of fixed it.
--
Not many people know this, but I happen to be quite famous...

NefCanuck

join:2007-06-26
Mississauga, ON
reply to haroldo
Yeah still an issue here too on 7.02 carrier is Telus.

Progress bar will get 7/8ths of the way to sending iMessage and then fail silently (reboot phone and manual resend fixes it)

NefCanuck


Mike
Premium,Mod
join:2000-09-17
Pittsburgh, PA
kudos:1
Reviews:
·Verizon FiOS
reply to haroldo
This should have been fixed yesterday. I turned off iMessage because it doesn't work.

I have a message apparently unread, I open the app, and nothing is there. So I always have one notification and it's driving me insane. Reboot and closing the app did nothing.
--
"If something about the human body disgusts you, complain to the manufacturer" - Lenny Bruce
What this country needs is a good five dollar plasma weapon.

yabos

join:2003-02-16
London, ON
reply to haroldo
It wasn't a problem in any of the betas as far as I know. It only cropped up at least for me once I updated to the GM.


LazMan
Premium
join:2003-03-26
canada
reply to haroldo
I had a minor issue with iMessage on 7.0 - under 7.0.2 it's pretty much unusable.

I've done the Network reset thing; fixes it for a few hours, at best.

I've just disabled iMessage for now, and fallen back to straight text until the update is released.


obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
reply to haroldo
I am experiencing the imessage issue this morning again. C'mon Apple. I don't believe it is a "fraction" of 1% of users experiencing this problem.

NefCanuck

join:2007-06-26
Mississauga, ON
Reviews:
·voip.ms
said by obeythelaw:

I am experiencing the imessage issue this morning again. C'mon Apple. I don't believe it is a "fraction" of 1% of users experiencing this problem.

"Fraction" only implies that a part of the user installed base is having the issue. What we don't know is how big that raction actually is (and I'll bet a week's pay that says it isn't a small fraction either :/ )

NefCanuck


LazMan
Premium
join:2003-03-26
canada
99/100 is a fraction...

About half the iPhone users I've talked to, are experiencing the issue, to some degree or another.


haroldo

join:2004-01-16
united state
kudos:1
said by LazMan:

...
About half the iPhone users I've talked to, are experiencing the issue, to some degree or another.

It could be more...it's tough to know there's a problem if something that you didn't expect didn't come


buckingham
Buckingham Pa
Premium
join:2005-07-17
Buckingham, PA
reply to haroldo
My wife has had the issue, but I have not for some reason...

NefCanuck

join:2007-06-26
Mississauga, ON
Reviews:
·voip.ms
reply to LazMan
said by LazMan:

99/100 is a fraction...

About half the iPhone users I've talked to, are experiencing the issue, to some degree or another.

Yep, exactly my point.

When companies play semantics games like this, I'm always reminded of the quote (can't remember who its attributed to) that goes:

"There are lies, damn lies and then there are statistics"

Wonder where Apple is in that?

NefCanuck


fourboxers
Co-Lead Mod
join:2003-05-04
Toronto, ON
reply to haroldo
Just for curiosities sake how many of you having the problem are using an iPhone 5 and or iPhone 4.

I know a couple people having the same problem using these phones where my 4S and others with the same model aren't.


Nezmo
The name's Bond. James Bond.
Premium,MVM
join:2004-11-10
Coppell, TX
kudos:1
said by fourboxers:

Just for curiosities sake how many of you having the problem are using an iPhone 5 and or iPhone 4.

I know a couple people having the same problem using these phones where my 4S and others with the same model aren't.

4S and iPad 2.
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My Gallery
Formerly Nezmo


fourboxers
Co-Lead Mod
join:2003-05-04
Toronto, ON
Well that blows that theory, thanks.


LazMan
Premium
join:2003-03-26
canada
reply to haroldo
I went atomic, did a factory reset, and a clean load of 7.0.2 on my iPhone 4.

Knock on wood, iMessage has been working fine since I did. Going to restore from the most recent backup tomorrow; and see what happens.


DanHo
Premium
join:2002-05-20
Seattle, WA
reply to fourboxers
2x4s