how-to block ads
|
| reply to Concerned101
Re: CenturyLink predictably disrupting my service...? Why is everything a conspiracy to you?
I highly doubt customer service ever even passed on your comments to anyone else. | |
| said by TAZ :Why is everything a conspiracy to you?
I highly doubt customer service ever even passed on your comments to anyone else.
Exactly. Nobody has time to fool around like this and there's no point in it to begin with. | |
| reply to TAZ
said by TAZ :Why is everything a conspiracy to you?
I highly doubt customer service ever even passed on your comments to anyone else.
They didn't have to. The repair person was already angry when he walked in my door. He was apparently phoned by tech support before he showed up at my home and they must have asked him what the heck he was doing. That was enough to make the guy angry. He seemed to be someone who needed to make it clear to me that because he was an expert with many years in the field, I had no place questioning his assessment that a 15 foot phone cable running from the phone jack to my modem was somehow impairing the bandwidth (in fact, even a tech support person who read this in the report after the repair ticket was closed said to me, "I've never heard anything like that before.") When he thought I wasn't cooperating with him he said, "I'm not gonna argue with you." I wasn't arguing; but I made it clear that nobody is giving me any answers to my questions. I know it sounds strange and paranoid, but the guy indicated he really didn't like me. People can have personal issues in which they get "triggered" into not liking someone at the first meeting. Bottom line is none of you actually know the guy, and you do not know what he is capable of getting away with. He could have a permit to carry a conceal weapon and do so because he's afraid of going into other people's homes unarmed. When it's just you and someone else in a home nobody's there to act as a witness if someone impulsively gets violent. Better to be safe than sorry, so the guy is not coming into my home again. | |
| said by Concerned101 :They didn't have to. The repair person was already angry when he walked in my door. He was apparently phoned by tech support before he showed up at my home and they must have asked him what the heck he was doing. Why would tech support contact him? Tech support doesn't follow up. You called them, they determined a tech needed to be sent out, they scheduled a tech visit, that's it for their involvement.
And why would they ask him "what the heck he's doing"? Visiting your house in response to the work order... ?
said by Concerned101 :He seemed to be someone who needed to make it clear to me that because he was an expert with many years in the field, I had no place questioning his assessment that a 15 foot phone cable running from the phone jack to my modem was somehow impairing the bandwidth (in fact, even a tech support person who read this in the report after the repair ticket was closed said to me, "I've never heard anything like that before.") Realistically it probably wouldn't make a difference unless the cable itself was of very poor quality. Remember that the signal has already traversed probably a few thousand feet of cable, perhaps in varying condition (I don't know what area you live in or how old the phone wiring is), as well as gone through your inside wiring which itself can be of varying quality depending on how old it is and who installed it. 15 ft. added to that isn't going to make any real significant difference; sure, smaller would be better if not just because of less clutter (unless you're actually running that modem 15 ft. away from the jack) but if it's such a big deal then just swap the cable yourself.
said by Concerned101 :Bottom line is none of you actually know the guy, and you do not know what he is capable of getting away with. He could have a permit to carry a conceal weapon and do so because he's afraid of going into other people's homes unarmed. When it's just you and someone else in a home nobody's there to act as a witness if someone impulsively gets violent. Better to be safe than sorry, so the guy is not coming into my home again. None of us know him, but really, don't you think it's a big jump to "this guy's mean, so he might harm me"? Sure, if he was rude to you then don't let him in your house, it's your house after all. But come on... | | |
|
|
